The player's withdrawal has been delayed for unknown reason.
Casinia Casino - The player's withdrawal has been delayed.
Amount: €2,500
Casinia Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I deposited € 100 RAW. Then won. Now you are put off here every day because of the payout. In other forums, people feel the same way as me. They all wait for 9-11 days to be paid out. Live chat talks the same crap every day. Will be paid out today blah blah. Nothing happens.
A few months ago, the payment was made within 3 days. But nothing has been going on in the casino for a few days. According to the terms and conditions, they need 3 working days. They've been around for a long time. mfg Sabrina
Automatic translation:
Public
Public
2 years ago
Hello Dasaniro,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would make any step further.
Did you ever make a withdrawal from the casino? How long have you been waiting for the current withdrawal? Did you use any no deposit or deposit bonus in the casino?
Please note that the time indicator in most of casino means the processing time within the casino not the actual time to receive your winnings. We always recommend to players to wait at least 14 days for the money to arrive as there can be tons of reason of the delay.
Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve the issue.
Regards,
Nick
Casino.guru
Public
Public
2 years ago
Translation
Hello, yes had already paid out there and went quite quickly. I had waited 9 days for the payout, but 2 were already initiated yesterday. They should be in the account today. So please do not take any steps yet as you have already paid twice yesterday evening.
Automatic translation:
Public
Public
2 years ago
Dear Dasaniro,
Based on your e-mail we received, we will be closing now the complaint as resolved as you received your money from the casino. Thank you again for contacting us and do not hesitate to write us anytime you will come across any other trouble in the future.
Regards,
Nick
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