The player from Spain has been waiting for a withdrawal of 350 euros since 24/08/2024, which is still under review as of 03/09/2024.
Hi, I have been waiting since I made a withdrawal of 350 euros on 24/08/2024, and as of 03/09/2024 it is still under review.
Dear canete74,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Could you please advise if you have received your withdrawal yet?
If the issue persists could you please advise if your account is fully verified?
Have you been informed what is causing the delay by the casino support?
Thanks in advance for your reply.