bwin Casino Review

Players from United States Not Accepted
6.5 Rating
Good
Reputation
Players from United States Not Accepted
Good
Reputation
This review was last updated: 2018-09-24T00:00Z  

Bwin online casino has a good selection of games, and supports lots of e-wallets and currencies. The biggest problems here are their reputation and customer support. For more than 5 years, players have been complaining about casino policy, and the casino simply keeps ignoring them. Customer support responses can sometimes take days, and sometimes support doesn’t even bother to respond at all. At Bwin, it seems there is a lack corporate manners, and no will to improve. We do not recommend playing at this casino.

Blacklisted on
Latest Casino Bonuses Blacklist
Blacklisted on
Casino Listings Blacklist
Residents from
United States
Not accepted
IP addr. from
United States
Not blocked
VPN
usage
Allowed
Website
Language
English (+15)
Live Chat
Language
English (+6)
Email Support
Language
English (+15)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (29)
Game providers
Show All (9)
Owner
ElectraWorks Limited
Established
2001
Withdrawal limit
$20,000  per month
Licensing Authorities
United Kingdom
Perfect
Gibraltar
Good
Interesting Facts
  • Medium sized casino popular in Europe
  • Owned by one of the biggest gambling companies, online since 2001
Positives
  • Website supports many languages
  • Huge selection of games
Negatives
  • Company focuses on sports betting rather than the casino
  • Maximum withdrawal limit also applies to progressive jackpot wins

Complaints about bwin Casino (6)

We have conducted extensive research on the internet and as a result we have found following 6 complaints about bwin Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give bwin Casino a Good reputation.

Good Casino Reputation
Failed self-exclusion
Black points: 7074
The casino let the player deposit more money than he was allowed and he lost it all. Now he demands a refund.
The player had a £50 weekly deposit limit and sent a request for this to be raised, which should have taken 7 days according to the casino's responsible gaming terms and conditions. But before the end of that 7- day period, the player had been able to deposit a total of £5700 and withdraw £223 and then he self-excluded himself. Ever since then, the casino updated this term to be 24h. The player wants all his lost money back but the casino hadn't responded to the player since. The case remains unresolved.
 
This complaint is from 9/2015
Disputed amount: £5,427 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 250
The casino suspended the player's account and kept his winnings without any relevant proof.
The player won $30,000 and when he requested a withdrawal, the casino wouldn't let him withdraw his winnings and suspended his account. He had waited 7 days for the explanation and found out that his bank had returned the payment. The casino claimed that it was him, the player, who told the bank to reject the payment. They asked him to provide a proof, so he did. He asked the bank for a proof letter and sent it to the casino. The casino was still reaching for a decision and there is no further update on this case.
 
This complaint is from 9/2018
Disputed amount: $30,000 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 250
The player's winnings were on hold and her account was under the investigation.
The player won €769 and requested a withdrawal. After that, her account was suspended and under the investigation. The casino never provided any proof that Tatjana broke any rules of the casino and there was also no response to this complaint. The case remains open.
 
This complaint is from 9/2018
Disputed amount: €769.54 (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 250
The player's account was closed after a second withdrawal was made without a relevant reason.
The player was self-excluded but requested an account reactivation. The casino agreed, so he/she played and won not once, but twice. There had been no issue with the first withdrawal of £3,000 but after the second withdrawal, the casino blocked the player's account with the winnings of £5,000 still on it. The player was told to wait for a reply from a responsible department but never received one. There was no response from the casino and the case remains unresolved.
 
This complaint is from 11/2016
Disputed amount: €5,000 (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 160
The casino confiscated the player's winnings and returned her deposit due to security reasons without any proof provided.
The player deposited €400 and played with a bonus. After she completed the wagering requirements, she had €3800 on her account and wanted to request a withdrawal. The casino sent her her deposit back due to "security reasons" and informed her that she woouldn' receive any more funds. The casino never provided any proof nor responded to the complaint and the case remains unresolved.
 
This complaint is from 9/2011
Disputed amount: €3,400 (bonus money)
Read more on: askgamblers.com
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Show 3 similiar complaints with 660 black points in total
Technical glitch
Black points: 100
There was a technical glitch that happened twice in the row. The player asked for the full amount of the winnings plus the deposits to be returned to him, or his account closed.
The player received a bonus round on a slot game and it froze, locked his balance and didn't work until the next day. When he received his funds back, he tried the same slot again and the same thing happened again. The customer support hasn't provided any information to the player on why this happened and it took them a long time getting the player's balance back to him, which is uncertain since the case hasn't been resolved.
 
This complaint is from 11/2015
Disputed amount: ?? (real money)
Read more on: askgamblers.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

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* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

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