Bwin online casino has a good selection of games, and supports lots of e-wallets and currencies. The biggest problems here are their reputation and customer support. For more than 5 years, players have been complaining about casino policy, and the casino simply keeps ignoring them. Customer support responses can sometimes take days, and sometimes support doesn’t even bother to respond at all. At Bwin, it seems there is a lack corporate manners, and no will to improve. We do not recommend playing at this casino.
Bwin online casino was founded in 2011. The online casino is owned by ElectraWorks Limited. This company also owns several other casinos. The Bwin brand offers their players sports betting, online casino, virtual games and live casino. The casino operates with a license from Gibraltar, the UK Gambling Commission, and Ireland.
The website is modern and speedy, available in 17 different languages to suit. During registration, players can choose from many currencies, from a total of 17 currencies available (some currencies may not be available for some regions).
Registration takes around two minutes. Full address and phone number are required in order to complete the registration. The terms and conditions are strict and because they also contain terms for sports betting, they are very long and complicated.
This casino has very questionable reputation. During the past 10 years, we have found many complaints, from players complaining about not being paid casino or sports betting winnings. We have even found some complaints from their affiliates. Many players have been complaining about Bwin customer support. Sometimes players wait too long for a reply, or don’t get any replies at all. You can find one of the more serious complaints here. The player reactivated his account after self-exclusion and won around 5000€. Bwin blocked his account and when he wanted to know why, they just let him wait for a reply.
This player with a gambling problem set a deposit limit to £50, but Bwin let him deposit £5700, ignoring this setting.
The complaints mentioned above are just the tip of the iceberg. Most of the problems with Bwin are dated from 2010 till today, so you can see that Bwin’s policy has remained pretty much the same all this time.
Bwin online casino supports many different e-wallets and payment methods. Withdrawal times for e-wallets should be between 1-2 days, and between 3-5 days for credit cards, although some players have complained in the past about delayed withdrawals. The casino withdrawal limit is set to $/£/€20000 per month. In the past, this casino had problems with deposits/withdrawals through some e-wallets, including Neteller.valid
The casino supports many currencies, but for certain countries, not all of them may be available.(For example, GBP can be used only by players from the United Kingdom) Support via email is available in all 17 website languages. Support through live chat is available from 11:00 to 1:00 in English, Romanian, Russian, Bulgarian, Czech, Hungarian, Slovak and Polish.
Bwin online casino offers many different bonuses and changes them frequently. For new players, the casino offers 100% up to 200€, with wagering requirements of 35x bonus + deposit. This bonus is restricted for players resident in Hungary, Poland and Romania.
One interesting point is that sports bets are rewarded with free spins. The casino changes bonuses regularly and promotions are valid in most cases for two weeks. Usually the casino also promotes specific games, or offers free spins and other various bonuses.
Bwin online casino has good selection of games. The casino offers around 500 slots, lots of table games, virtual games and live dealer games. Texas Hold’em Poker fans can access a dedicated poker room with a whole selection of poker games, with separate bonuses and promotions included. Bwin online casino offer a great mix of games from several top software providers, and some games from their own in-house production team.