Buzzluck Casino - The player's refund never arrived.

On my spare time I decided to play Buzzluck online casino so I deposited $100. into buzzluck i played but no luck but had a good time I deposited 2 more times of $100. each time played for hours did not win anything but I did not care I was playing for fun . After losing 300. I decided to deposit one more $100 bill from my BoA account after that I decided I better stop spending my money so i called customer service ask if they could deposit the $100 I deposited into there account return it back my bank, buzzluck said no problem and this was back in 1/2022, as of today I still don't have the return of my money ,Buzzluck even e-mailed me with a fake confirmation number. My bank of America had never given a confirmation number or even received a return of my money . It's not about the money it's personal . How could a online casino like BUZZLUCK be able to rip off honest customers? plus continue to give online casino a bad name. Anthony S****

Hello anthonyslife6,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Buzzluck Casino.

Please allow me to ask you a few more question before we would move forward.

When exactly did the casino promise you the refund and how long after that did they show the confirmation of the payment? Do you have saved the conversation with the casino or any screenshots? If yes, please forward them to nikolas.b@casino.guru. Also when was the last time the casino responded to you?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hello Nikolis,

I asked for a refund 5 min after I deposited. the money on 2/16/22 . I called customer service and asked for a refund back into my bank and apologize for the inconvenience. They had no problems with the request as a matter of fact he said he returned it that same day and that it would show up in my bank in about 7 days so i thank him . 8 days rolled along and I decided to call him to see were the money was and he told me it might be a few more days once again I had no problems with it. three weeks later my bank still have not received anything so i called again and he said that buzzluck already sent it and i should follow up with my bank on the situation not buzzluck thats when I start e-mailing them and I will send you the email but just a warning I was upset so the emails might be harsh . The final email they sent me was few days ago explain the process about RRN? when all that time they could of told me this but even up to this day my bank has not received anything, ps I will send you the e-mails in a couple days I'm out of town and will be returning back on sunday. Thanks again Anthony S****

My Bank of America still has nothing in a RNN form from buzzluck

Thank you anthonyslife6 for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello anthonyslife6,

I looked at your complaint and will do my best to help you. I would like to invite Buzzluck Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

We would like to ask the Buzzluck Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you for helping me . Yes my bank never received the $100. Refund . Buzzluck told me it’s out of their hands I need to take it up with my bank can you believe the scam they are pulling on me . Anthony S****

One more thing for the first 2 month after each time I email BUZZLUCK casino about my refund their response was , that they refund the money already back into my credit card and it might take up to 7 days for my bank to receive it . After 2 month of their crap buzzluck went and change the story and now their saying it was sent buy a RRN code that my bank needs to open so I can get my refund ??? And that it’s out of buzzluck hands ?? I HAVE SAVED all the email if you like I can send you them ? Thank you anthony s****

Of course Buzzluck is not going to answer because they re not planning on giving back my refund. The story they made up about were and how they sent my refund is nothing but lies . They won’t even show me proof that they sent it to my bank how hard is it to put a refund back on my credit card 💳 . I wish you can get the word out about Buzzluck casino, shady ways of ripping innocent people off .

Hi Anthonyslife6,

We're sorry to hear you still have not received your refund from your bank. However, we've double checked with our bank and we can still confirm the refund was processed.

As previously mentioned, you need to contact your credit card and specifically the department dealing with 'refunds and disputes', they should understand what an RRN is and how to use it to assist in locating the funds.

If they can still not locate the payment please can you provide us with written confirmation from your bank confirming they are unable to locate the funds. Then we can take further action with our bank.

Please come back to us here with how you get on.

Regards,

The Buzzluck Team

My Bank is bank of America they have not seen any money coming into my account and they checked fir a RRN and see nothing please call them 1-800-432-1000 so they can tell you that you never sent it …I hate liars and since the beginning you lied to me and I have proof your email you sent me )see attach )you and your fate RRN crap It’s just another lie .

I forgot to tell you he sent me four emails like the attach one I sent you saying it was refunded to my credit card check out the email . Buzz luck is nit an honest casino please spread this message so other people don’t get scammed

Hi Anthonyslife6,

Unfortunately, your bank will not speak to us about matters relating to any of your personal details and bank account, so it's not possible for us to obtain proof from them.

So as already mentioned in order for us to proceed we require written confirmation from your bank that they have not received the payment. Once you have this please send it on to us.

Regards,

The Buzzluck Team

Then answer one question buzz casino why did you say in your email (that the refunded was put back into my account ending in 3924 and I should have it in a few days ?? Read your own email . Then 2 months later you said it was in a RRN that my bank has to open when they never received it . You really think it’s all about the money ? Ps you keep on Repeating yourself that it was sent in a RRN . Man up and admit your lies stop repeating yourself . I want everyone to know how un honest buzzluck is . !!! You want me to get a bank letter from a Bank of America corporation saying they never received it ? You know they never received it because you never sent it ! Anthony S****

Dear anthonyslife6,

in order to proceed with your complaint, please, provide what the Casino is asking for.

Thank you for your cooperation.

ill take care of it on Monday when the bank opens 👍🏼👍🏼

Sorry I haven’t been to the bank yet I will try to make it before the weeks over

Hello I have been to the bank and they will get me a letter that they never received the money but I wont get it till Monday. Then will see whos telling the truth. Anthony

Ok just left my bank and my bank advisor told me that what ever buzzluck is saying about a RRN number is not true because if Buzz luck did send it to my bank then it would have notified the bank of the deposit ! As for telling me to get a letter saying that the bank never received it does not make sense Guru anyone could write a letter and say it’s from the bank I did something better I gave Buzzluck all my bank statement of all my deposits and transaction from February 16th till now .!!! See Buzzluck is a low down lying piece of ??? ( casino ). Please Guru do not give them a good review , because Its all about the lies how could Buzzluck sleep at night scamming honest people and this last message is for buzzluck - one thing That i truely believe in is (KARMA) so watch your back buzzluck !!!?? Anthony S**** (510)***-**95

Dear anthonyslife6,

I understand that you are angry, but please, ask the bank for confirmation so we can move forward. If they (bank) didn't receive a payment from Casino then tell them you just need an official confirmation.

Once you'll provide this statement the whole investigation will be in Casino's hands.

Hello guru

how could my bank give a confirmation when they never received any payment?

but I will go back To my bank to get a letter from the bank supervisor telling you that there was never a deposit of any money since February from buzzluck . So they cannot give a confirmation number or something they never received Common sense! But Buzz Luck earlier (4 months ago ) email me and said they returned my money back to into my credit card the proof was in the email I sent you . Then three months ago they emailed me saying they want all my bank statements transactions deposit since February to prove to them that I never received it I sent that in I can show you proof they know they have all my statements but now you want me to get a confirmation of something that never happened I will get a letter from the supervisor of the bank that’s the best I could do . This is so sad that I need to go though all this when I showed you all the proof you needed . Anthony s****

Ok got a letter from my bank that they never received the refund ? I know we’re this is going because me explaining to you that I already sent buzzluck all my bank statements to show proof I never received the money . Buzzluck is a scam and seeing how you give buzzluck a perfect review tells me only one thing ? Let’s see you post this email (Anthony )

Dear Buzzluck Casino,

now it's your turn, please, investigate what happened and refund the player's money.

Hi Anthonyslife,

We have thoroughly reviewed your casino account again, our processor has confirmed the refund went through. However, you made in total 3 deposits with us, the statement you provided clearly shows the first 2, however, the 3rd one is not present. We strangely cannot see it anywhere, so please can you review your statement yourself to see if it’s there, you are looking for 3 transactions of $99.94, $99.99, and the one we can’t see on your statement of $99.95?

Please let us know once you’ve checked and if you successfully find all 3 deposits?

Regards,

The Buzzluck Team

Here’s all my bank statements if you look you’ll see three withdraws of $99. Into buzzluck and no refunds or any proof of buzzluck deposites into my bank !!

Hi Anthonyslife6,

Thank you for sharing your up-to-date statements. We have reviewed your account. We can see in our system you made 3 deposits, ALL on the same day, the 15th of February. As per your statements you can see the first one leaving your account on the 16th of Feb $99.94. The second one was on the 17th of Feb $99.99, 2 calendar days after you made the 3 transactions. The 3rd transaction is not on your statement because once you made the deposit, you canceled it almost immediately after, we then processed your refund, so the transaction was canceled before it left your account.

Therefore your bank had not released the funds for the 3rd deposit from your account as we actioned your refund so promptly. Consequentially there was nothing to show by your bank as the transaction was removed from your statement entirely.

This should explain why you have not received the refund and we have processed it. 

Regards,

The Buzzluck Team

CASE CLOSED ! (Thank you Buzzluck casinos )I apologize I was wrong . ps GURU please remove the negative things I said ,and thank you for having this site . Anthony

Hi Anthonyslife6,

You're welcome, we're just pleased we've managed to get to the bottom of this for you.

All the best,

The Buzzluck Team

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.