The player from Germany requested withdrawal 2 weeks ago, and it’s been pending since. The player confirmed she received the withdrawal.
Buran Casino - Player’s withdrawal has been delayed.
Amount: €500
Buran Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I've been waiting for my payout for 2 weeks. The status has been since
on pending. I've been to 4 times
Support there I was just told to wait. But absolutely nothing happens.
Automatic translation:
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2 years ago
Dear Isabelle,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC? Have you ever made a successful withdrawal before?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards
Kristina
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2 years ago
Translation
Hi, yes, I've already made a € 200 payout, this was also made without any problems. Why it takes so long now is a mystery to me. I have emailed a screenshot of the payout to the above address.
Edited
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2 years ago
Thank you for your reply, Isabelle. Could you please clarify which withdrawal method you used? Was it the same payment method as previously? How long did it take to receive your last withdrawal, please?
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2 years ago
Translation
Bank transfer, yes the same method that was even saved there. The other payout took 5 days.
Now it's been over 2 weeks ☹️
And the customer support just keeps me going.
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2 years ago
Translation
I wanted to let you know that the money was paid out today and that it has arrived.
Thank you 🙂
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2 years ago
Awesome news, Isabelle. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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