The player from Germany has experienced a technical glitch while playing roulette. We rejected the complaint because the player didn't respond to our messages and questions.
Bongo Casino - Player has experienced technical glitch.
Amount: €100
Bongo Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Bongo Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello I became aware of Bongo gg through your site, I made a deposit and played 2 times, the 2 wins at roulette were counted as a loss, the live chat does not try to correct this error. I ask you to clarify this, it is annoying when you get ripped off. I would look forward to your support
Best regards
Marco ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 years ago
Dear Marco,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please provide more information so I can understand the whole situation completely? Please forward any supporting evidence, such as screenshots or videos, to petronela.k@casino.guru? Have you tried to communicate this issue with the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
