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Big5Casino Review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Important (1)
Find on Google
Payment methods
Show all (37)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • Sofort Banking
  • Trustly
Withdrawal limits
 per month
€5,000
Condor Malta Ltd.
2018
> $1,000,000
OverviewBonusesUser reviews17Safety Index explainedDiscussion1Payment methods37
Important: Casino applies withdrawal limits to progressive jackpot wins This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.
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Big5Casino Review

In this review, Big5Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Big5Casino has a Below average Safety Index of 5.0, which means it may not be the best choice for most players in terms of fairness and safety. Take a look at our full Big5Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Is Big5Casino fair and safe? Safety Index explained

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.

In our Big5Casino review, we carefully went through and inspected the Terms and Conditions of Big5Casino. We noticed some rules or clauses, which were unfair, however, we do consider the T&Cs to be mostly fair. An unfair or predatory rule could potentially be leveraged to deny the players their rightful winnings, however, our findings for this casino were minor.

Big5Casino is a medium-sized online casino based on our estimates or collected information. Considering its size, this casino has an average sum of disputed winnings in complaints from players. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

To our knowledge, Big5Casino is absent from any significant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

On the whole, also considering other contributing factors in our assessment, Big5Casino has achieved a Safety Index of 5.0, which is classified as Below average. To our knowledge, this casino is not a suitable option for players seeking an online casino that fosters fairness and honesty in its treatment of customers.

Note: To the best of our knowledge, Big5Casino is associated with 8 other online casinos. The Safety Index of Big5Casino takes into account the qualities of all the interconnected online casinos.

T&Cs of Big5Casino evaluated

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Big5Casino to be mostly fair.

Note: You can find our specific findings from the T&Cs evaluation here.

Big5Casino player complaints

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We currently have 13 complaints directly about this casino in our database, as well as 47 complaints about other casinos related to it. Because of these complaints, we've given this casino 11,257 black points in total, out of which 7,649 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Big5Casino user reviews and feedback

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Based on the 17 user reviews of Big5Casino in our database, it has a Good User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Company information and licenses of Big5Casino

Big5Casino is in the ownership of Condor Malta Ltd. and has an annual revenue estimate greater than $1,000,000. This makes it a small to medium-sized online casino according to our classification.

Big5Casino holds a gambling license in Malta issued by Malta Gaming Authority.

Withdrawal limits, win limits, and payment method options

Big5Casino supports 37 payment methods. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Sofort Banking, EuTeller, Trustly, PaySafe, Neosurf, Zimpler, Bitcoin (BTC), AstroPay, Bancontact, Bank transfer, MisterCash, MiFinity, MuchBetter, Interac, Gigadat, Coinify, NetBanking, CashtoCode, Siirto, Funanga, Cashlib, Revolut, Wise, N26, Impaya , PassNGo, SafetyPay, Tether (USDT), Litecoin (LTC), Ethereum (ETH), Ripple (XRP).

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits Win limits
EUR 5,000 per month No win limit
Withdrawal limit also applies to progressive jackpot wins!
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at Big5Casino are displayed in the table below.

Language Website Customer support Live chat
English Yes Yes Yes
Spanish Yes Yes Yes
Finnish Yes No No
Norwegian Yes No No

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Big5Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Big5Casino as good.

Big5Casino casino games and slots

Big5Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live roulette.

The casino's game library includes titles from 54 providers. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Merkur Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, iSoftBet, Amatic, ELK Studios, BGaming, Wazdan, Habanero, Red Rake Gaming, Spinomenal, Rabcat, Booming Games, Tom Horn, 2By2 Gaming, Realistic Games, Relax Gaming, 7777 gaming, Fantasma Games, Bluberi Gaming, Indigo Magic, Win Fast, ALL41 STUDIOS, Gamomat, OneTouch, Sega Sammy, Altenar, Triple Edge Studios, Givme Games, Gameburger Studios, Oryx Gaming, Atomic Slot Lab, Reel Kingdom, King Show Games, Gamevy, Peter & Sons, Retro Gaming, Live88, Blue Guru Games, Kalamba Games, Golden Hero, Just For The Win, Golden Rock Studios, Snowborn Games, 7Mojos, Hacksaw Gaming.

Big5Casino bonuses and promo codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. We currently have 7 bonuses from Big5Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: For more information about this casino's offers, check out our separate page dedicated to Big5Casino bonuses.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (37)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • Sofort Banking
  • Trustly
Withdrawal limits
 per month
€5,000

Games
Show all

Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
No scratch cards
No eSports betting
Crash games

Language options

English website
All languages (4)
English customer support
All languages (2)
English live chat
All languages (2)

Game providers
Show all (54)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Apricot (Microgaming)
  • ELK Studios
  • Big Time Gaming
  • Tom Horn
CASINO SCREENSHOTS
big5casino_homepage_desktop
big5casino_game_gallery_desktop

Positives

  • Good selection of games
  • Tournaments available
  • Various responsible gaming options available
  • Supports many payment methods

Negatives

  • Low withdrawal limits (5000$/month)
  • Not all game providers are available for all countries
  • Not all payment methods are available for all countries
  • Some unresolved complaints

Interesting facts

  • The company focuses on both casino and sports betting
  • Small casino popular in Europe
Author & Guarantor: Mária Buvalová Last updated: 18 Dec 2024 Anything incorrect or missing? Let me know
Casino Bonuses

Big5Casino bonuses

Browse all bonuses offered by Big5Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews (17)

User reviews of Big5Casino

This is a place to share experience with Big5Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 17 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 5 months ago
Big 5 Casino is fantastic! The game selection is diverse and exciting, with graphics and gameplay. Customer service is responsive and helpful, making the overall experience smooth and enjoyable. Generous bonuses, a great loyalty program, and quick, hassle-free withdrawals make this casino a top choice. Highly recommended!
  • Good platform
  • Great support
  • Variety of games
  • Minor lagging issues
• 5 months ago
i like the good mix of games and a user-friendly interface. The support team is friendly and quick to help. Overall, it's a great place to play i like to use it to vent out and enjoy some games on my weekends without having to go to a physical casino hehe
  • Friendly Customer Support
  • Variety of Games
  • Great layout
  • Fast email and chat response
  • Had a single game that was unavailable but I think its a geo block so not really their fault
  • Would love more payment options, the more the better
• 9 months ago
Absolutely do not play at this casino. They are a big scam. If you deposit and win, with or without a bonus. Please be assured that verification will take weeks if not months. You might not get paid from this casino. They assign you manager and put daily offers in your account. If you end up winning they make excuse and apply some terms and conditions (or they create new ones while your withdrawal is pending ) and confiscate your winnings.

Please do not trust the fake reviews you might see, even on other websites.

Read up on all Condor Gaming Casino, they like to screw a lot of players. Big5Casino, Rembrandt Casino , etc.

Here's a list - https://condorgaminggroup.com/our-brands/

Dear Condor, you have my information already, just like the money you have stolen from me. I can guarantee you I will take hundred folds from you for stealing my money.
  • Nothing positive
  • Stolen funds
  • Long verification process
  • No payouts
  • Forget the chat, they say the same thing over and over again.
  • Email support will provide same answers, but at least you have proof.
• 2 years ago
Only good experience made with the big5 casino. Always nice bonus and a really kind support. Even a vip service for the real players.
  • Often good Bonus
  • Very kind Support
  • Even a Vip service
  • Nice layout, user friendly
  • Good games, for everyone
  • Many games big choice
  • Live casino, all the games
  • Many slots, many different providers
  • Good for black jack
  • Good for roulette
  • Sometimes difficulties with deposit
Big5Casino
Dear Kukuroya,

Thank you so much for taking the time to leave an excellent rating.

We are so happy to read that you are enjoying your time in our casino as this is something we always like to hear.

We are sorry to see that you have had some difficulties with your deposits but unfortunately those situations can happen even we are doing our best to try to avoid them.

For sure when our players are encountering any kind of issues our customer support department is always ready to help and to resolve any issues as soon as possible.

We are more than sure you will keep enjoying your time with us we are always doing our best to provide great selections of our games, nice bonuses, and a user-friendly nice layout.

Best regards
Customer experience team
• 3 years ago
For almost three weeks I have been waiting for my winnings of 400 euros to be paid out. Every day I get a new email that some document is missing. For over 2 weeks I have had nothing else to do than get and send any documents. 10 times each document. Now when I thought it was all complete they want a certificate from my old bank that my old account has been closed. I changed my bank in March of this year. I don't understand what my bank draft has in common with my profit. They gladly took the money from my new account. Endless chicane.
Big5Casino
Dear Simi777,

Thank you for taking the time to leave this review.

We are sorry to see that it took three weeks for your payout to be processed.
I assume that this was due to your verification process and I'm sorry that it took longer than usual as if we receive all documents that we need from our players our verification takes a much shorter time.

Since we are a licensed casino due to strict anti-money laundry procedures we need to request certain kinds of documents, but we always explain in detail what we need.

Also, all documents that we are requesting from our players are in line with our Terms and Conditions, and they need to be provided to us so we could be able to process the payout.

The account verification procedure is not only there to ensure our customer's safety and security but it is also required by our gaming license provider as mentioned before.

Since we are not able to check your account if you have any questions please do not hesitate to contact us over our e-mail support@big5casino.com and our customer support department will be more than happy to assist you.

Best regards
Customer experience team
• 3 years ago
BIG CASINO HACKERS ON THE ROAD WARNING !!!! Very dubious
Big5Casino
Dear Lina78,

Thank you for taking the time to leave us your review.

We are sorry to see that you find our casino dubious as this is something we don't want for our players. since we are a fully licensed and regulated casino.

If you have encountered any issues our customer support would be more than happy to assist you and you can reach them over the e-mail support@big5casino.com

Best regards
Customer Experience Team
• 3 years ago
Unfortunately, I can only urgently advise against it! Deposits are not a problem, but if you should win something then the circus starts! Three weeks to carry out a verification is silly, sometimes there was customer service in German then again in English .... of 145 € I got 50 € transferred yesterday 😂 ... although all bonus conditions were implemented, the casino was the last one Possibility of not having to pay out the winnings in full! It is a very unfair casino what is against the players, I wish them that with their greed for profit they can shoot themselves further off the side of the casinos and close down at some point!
  • Easy registration
  • Bad customer service
  • PAYOUT took three weeks
  • Verification too complicated
  • Not recommended
Big5Casino
Dear Melaniemelle,

Thank you for taking the time to leave us your review.

We are sorry to see that you have not been happy with your experience in our casino.
When a player claims a non-deposit bonus as per our bonus terms and conditions the payout is indeed limited.
If the player would play with a deposit bonus in that case there is no limitation on winnings.

We are also sorry to see that you have found our verification process complicated and our customer support non-helpful as this is not something we would like to hear.
Our customer support department is doing its best to be at the disposal of our players and to help them in any possible way, especially when account verification is in question.

Since we would like to check what happened wrong in your case we would be very grateful if you could send us an e-mail to support@big5casino.com.

Best regards
Customer Experience Team
Safety Index explained

Safety Index of Big5Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Big5Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.0/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino applies withdrawal limits to progressive jackpot wins This casino applies a withdrawal limit to winnings from progressive jackpots. We consider this unfair, as these wins are usually paid out by the game provider, so it does not make sense for the casino to restrict them by a withdrawal limit.

Unfair terms and conditions

  • This casino applies withdrawal limits to winnings from progressive jackpots.
  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

  • Low withdrawal limit: €5,000 / month

Complaints about Big5Casino and related casinos (228)

228All4Opened57Not solved62Solved105Rejected

Complaints directly about Big5Casino

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