Big5Casino Review

The player from Germany is experiencing difficulties withdrawing their winnings due to unsuccessful verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had his account blocked and winnings withheld due to a suspicion of a connection of the player's gaming account to other gaming accounts, based on the fact that the account holders reside at the same address - in an appartment building. The casino insists on verifying all of the players' accounts before issuing a payment of the player's winnings. We believe that since the player's account has been verified successfully, there should be no doubt that the winnings are legitimate, and no further verification should be necessary. The casino refused to comply with our ruling. Considering the fact that the verification of the players' accounts wasn't possible for more than 4 months, the complaint was closed as 'Unresolved'.

The player from Germany was experiencing difficulties withdrawing her winnings due to ongoing verification. The player decided to contact the casino's appointed ADR. Later, the verification process was concluded and the player's withdrawal request was processed. We closed the complaint as 'resolved' after the player confirmed she had received the payment.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification and multiple account accusation. We ended up closing the complaint as ‘unresolved’ because we disagree with the casino's decision and find it unfair.

The player from Germany has been accused of opening multiple accounts. The casino managed to provide us with sufficient supporting evidence for their claims and we were forced to reject this complaint.

The player from Netherlands disagrees with an unnecessarily long and thorough verification process which includes ruling out of the multiple accounts. We ended up rejecting the complaint because the casino provided evidence the player opened multiple accounts.

The player from Switzerland requested a €5000 withdrawal from 24Bettle Casino on April 25, 2024, but had only received two payouts of €1000 each. He was still missing €3000 and could prove his claims through emails and screenshots. The casino explained that payouts were processed in €1000 installments as per their terms and conditions. The player confirmed receiving the final installment of €1000 after a three-month wait. The complaint was marked as resolved after the player received the full amount.

The player from Finland was experiencing a delayed withdrawal despite having provided the necessary documents and completing KYC verification. TThe player later confirmed that she had received her winnings. We marked the complaint as resolved following the successful withdrawal.

The Austrian player had requested a withdrawal of 2400 Euros from 24bettle casino, which had been split and partially paid. Despite assurances and numerous correspondences for the remainder, the player's winnings had not been received after 29 days, with the casino providing unclear explanations. After the player's persistent follow-ups and our team's intervention, the casino had eventually paid out the remaining winnings. The issue had been resolved successfully and the complaint had been marked as 'resolved'.

The player from Austria underwent a lengthy KYC process with a casino. However, the casino is claiming to have transferred the winnings, which the player disputes. The player confirmed the funds were received and the issue is resolved.

The player from Canada is experiencing difficulties withdrawing his funds due to limited availability of payment methods. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Finland had initiated a withdrawal on September 3, 2024, but had not received the funds after one month. The player confirmed that KYC verification had been accepted and that the withdrawal was marked as processed, yet he faced delays in receiving his winnings. After the Complaints Team intervened and requested clarification from the casino, the player ultimately received his funds. The issue was successfully resolved, and the complaint was marked as 'resolved' in the system.

The player from Finland had experienced a six-week delay in her withdrawal, even though it had been approved nearly a month prior. Despite inquiring multiple times, she received repetitive responses about being patient and that they would handle it. We had engaged with the casino and extended the timer for their response. After our intervention, the player confirmed receiving a payment of 400 euros. The complaint had been successfully resolved and was marked as such in our system.

The player from Finland is dealing with a drawn-out withdrawal process. Despite completing the KYC verification, they are waiting for their withdrawal request to be processed. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. The issue has been resolved successfully.

The player from Finland is unhappy with his winnings being split into several installments. The first one has been delayed already. After contacting casino and their affiliates we still weren't able to get a response. The complaint has been reopened per casino's request, the issue has been resolved successfully.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal 9 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Switzerland reported that despite making several deposits and winning, their approved withdrawals from 09/06/2024 and 09/11/2024 had not been deposited into their bank account. They continued to receive generic responses asking for patience without a resolution. The Complaints Team assisted by extending the timeframe for the player to provide necessary documentation regarding the remaining withdrawal. After the player confirmed receipt of CHF 466 from one of the withdrawals, the issue was marked as resolved, and the complaint was closed in the system.

The casino paid the first installment after a month, but the second installment was delayed due to various technical issues. The player complied with all the casino's guidelines and submitted the necessary documents. Despite multiple follow-ups and reassurances from the casino about resolving the technical problems, the player did not receive the second installment. With no response from the casino within the given timeframe, the case was initially closed as unresolved. At the player's request, the complaint was reopened. Subsequently, the casino responded and resolved the issue. The player confirmed that the matter was satisfactorily settled, leading to the final closure of the complaint as resolved.

The player from Finland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had their withdrawal requested six weeks ago. Unfortunately, it hasn’t been received yet. The casino failed to make a response and we were forced to close the complaint as'unresolved'. The player reached us after some time, informing that the winnings have been received, therefore the comlpaint is resolved.

The player from the United Kingdom reported a delayed withdrawal of 750€ and had been repeatedly misinformed about the payment date by the casino. This was a recurring issue for the player. After the player provided the necessary details, we reached out to the casino for their assistance in resolving the issue. The casino failed to respond within the given timeframe, but the player confirmed having received the payment eventually.

The player from Brazil had been experiencing problems withdrawing 800 euros from a casino for a month despite having a verified account. The withdrawal via PIX was delayed as the casino had noted that PIX didn't accept euros. Despite providing alternative bank account details, the player hadn't received the money and was met with repetitive unhelpful responses from the chat support. After two months of back and forth communication with the casino and assistance from the Complaints Team, the player finally confirmed the receipt of his winnings. The complaint was then marked as 'resolved'.

The player from Poland has been waiting for their payment since September 15th. The casino requested verification of the player's payment methods, even unused ones, with the process taking several days. Though the account is supposedly verified now, the player consistently receives the answer that the finance department is still checking. After contacting casino and their affiliates we still weren't able to get a response. We have reopened the complaint per the player's request. The issue has been resolved successfully.

The player from Finland is facing difficulties with a delayed withdrawal. The casino claims the winnings have been paid, but the player has not received them. Despite attempts to clarify, the casino is not providing further information or a receipt. We tried to contact the casino, but before it replied, the player informed us about receiving the money so the complaint was closed as resolved.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Japan had initiated a withdrawal request that was approved and processed by the casino. However, the funds had not been credited due to an issue with the settlement company, Vegawallet. Despite the player's communication with the casino and Vegawallet, the issue had remained unresolved. The player had not made any previous withdrawals from this casino and had won the money using a first deposit bonus. We had invited the casino to clarify the situation, but they had failed to respond. We had marked the complaint as 'unresolved,' which may have negatively affected the casino's rating. Eventually, the player confirmed the receipt of payment, and the complaint was marked as 'resolved' in our system.

The player from Japan had reported a delay in receiving his approved withdrawal from an online casino. Despite numerous interactions with the casino's support team, the player's account had been locked without a detailed explanation. The casino had attributed the delay to a technical issue and their new, enhanced account review process. The player had proposed an alternative payment method, but had faced difficulties due to currency and technology limitations. Eventually, the casino had offered another alternative payout method, which the player had accepted. The issue had been resolved when the player confirmed receipt of his withdrawal. The Complaints Team then marked the complaint as resolved.

The player from Netherlands has provided all the required documents, but the casino later asked for proof of income and more information about bank account that wasn’t used for depositing. The issue was successfully resolved. The player received his funds.

The player from Brazil had been waiting for an approved withdrawal of 8500 R$ from Pedalada10 since August 2023. The casino claimed that the delay was due to a third-party company they had outsourced payments to. Despite constant contact with support and even offering to negotiate the payout amount, the player had not received any of their winnings. Although we managed to connect with the casino representative and were informed that the user's withdrawal should be processed soon, it had not happened yet, and there had been no progress at all. Therefore, for that time, we were forced to close the case as 'unresolved.' Eventually, the player updated us that the amount was received after nearly 11 months, following communication with the casino regarding transfer options. The case was then deemed successfully resolved.