Betsala Casino - Player struggles to withdraw winnings from casino.

Good evening, I turn to you for the lack of seriousness with the Betsala casino, and at the same time I request a refund of all the deposits made in the casino, as damage, I deceive the player, I feel cheated since they allow players from Peru to make payments to the casino deposits with affiliated banks in Peru, purses from Peru such as cash payment, Tupay, BBVA, but the big surprise is that it is not possible to request withdrawals, they do not have authorization or license to make the charges that a client requests when withdrawing their earnings, This is what they told me in support, what a surprise situation since May they indicate that they will solve it soon but to date the problem remains the same.

It is uncomfortable that the casino support chat indicates that everything is fine, I make deposits again, one confident of the good faith and seriousness of the casino when in reality not even until the current date of August there is no solution, they simply ask for the apologies of the case and they do not provide any more details or any additional alternative on how to make withdrawals, unfortunately it was a waste of time and investment of money, I do not know how many more people are in the same situation as me and it is worrying that this casino continues to accept deposits, when there is actually no probability of withdrawals.

I hope I can count on your support in this case since the casino is very unfair and it is not clear, since they allow players from Peru to play make deposits and when generating withdrawals it is impossible to do so to the extent that the player loses his winnings for so long. waiting and frustration.

He sent evidence of all the deposits made, the promotion of this casino with the logos of Peruvian Banks and the error that has persisted for months when requesting withdrawals

Also mention that I have my account verified, what this casino is doing with PERU players is a joke.

ATTE:

YAMIR ****

Dear yamirpoma,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if all of the withdrawal methods available in the menu of the casino are resulting in an error?

Is there any withdrawable balance on your casino account at the moment?

Could you please send me a transcript of your communication with the casino, regarding the unavailability of withdrawal methods for players in Peru?

My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

When I tried to withdraw, if I had an available balance, I tried to withdraw and the same error persisted. When I contacted support, they told me that they would work on my case, but the situation does not change, they just apologize, time passes and it cannot be passed, I have had good victories with real balance, depositing money but it is unfortunate and frustrating as a player to wait so long to be able to withdraw that one ends up betting and sometimes losing, I don't know if the casino does it on purpose.

There is only one withdrawal method, Soon Pay Now, which allows you to withdraw up to 10,000 Pen and that withdrawals do not take 30 minutes to reach the account. This news is incredible and attractive to players, but it is not true, it cannot be withdrawn, it only indicates the maintenance and error in a few words, it is impossible to withdraw, and as I told you, my account has already passed the verifications of the case and everything is correct to be able to process withdrawals.

I also send the chat captures as support

I feel that the claim request is fair since this casino simply gives as an answer that they are still working on it and that there will be updates soon but without an estimated date for a solution or response, but for deposits if everything is fast, what this casino does is unfortunate. Be careful to indicate that for the Peruvian market this casino is not being clear regarding this incidence of withdrawals that comes from May or by mail or anything indicates

Thanks for the detailed explanation of the situation.

I understand the fact you are unable to request a withdrawal of your winnings is stressful and frustrating, but we can only help you withdraw your balance, not a refund of your deposits.

Do I understand correctly you played your balance while waiting for the issue to be resolved by the casino?

Please let me know.

Yes, that's right, unfortunately so much waiting time

If there is no solution or some type of refund, I would like you to take into account the level of recommendation of this casino, since I registered through your casino portal and they clearly indicate that they accept players from Peru, and it is wrong for them to do so. This is because I would not be the only person affected, many of whom may continue to be affected by this casino, which so far does not provide any solution, it would be frustrating to obtain a good profit and not be able to withdraw it, it would not be fair for them to accept deposits and quickly when the method of withdrawals is limited and restricted so far.

I hope you will take your review with this casino into consideration.

I am truly sorry but we won't be able to help you with your request for a refund or compensation for the reasons you mentioned.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

If you know someone who is struggling with the withdrawal of their winnings from the casino due to similar circumstances as you faced yourself, let them know they can file a complaint here and we'll do our best to help.

If it turns out more people are struggling with a withdrawal of their winnings due to this reason and the casino is unable to resolve such issues, unresolved complaints will have a negative impact on the casino's reputation.

I’m afraid I will be forced to reject your complaint for the abovementioned reason.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.