BetRebels Casino - Uncertain case.

ΔΗΜΙΟΥΡΓΗΣΑ ΕΝΑ ΛΟΓΑΡΙΑΣΜΟ ΣΤΗ BETREBELS ΣΤΗΣ 9-9-2019 ΟΠΟΤΕ ΚΑΙ ΑΡΧΙΣΑ ΝΑ ΠΑΙΖΩ ΤΗ ΠΡΩΤΗ ΜΕΡΑ ΠΟΝΤΑΡΙΣΑ ΚΟΝΤΑ ΣΤΑ 700 ΕΥΡΩ ΟΠΟΤΕ ΚΑΙ ΑΡΧΙΣΑ ΝΑ ΚΕΡΔΙΖΩ ΣΤΟ CASINO,ΜΟΥ ΖΗΤΗΣΑΝ ΤΑΥΤΟΤΗΤΑ ΚΑΙ ΔΕΚΟ ΚΑΙ ΤΑ ΕΣΤΕΙΛΑ ΟΠΟΤΕ ΚΑΙ ΣΥΝΕΧΙΖΑ ΝΑ ΠΑΙΖΩ ΚΑΘΕ ΜΕΡΑ ΚΕΡΖΙΖΑ ΟΠΟΤΕ ΚΑΙ ΕΦΤΑΣΑ ΣΤΗΣ 14/9/2019 ΝΑ ΚΕΡΔΙΖΩ 32000 ΕΥΡΩ ΖΗΤΗΣΑ ΑΝΑΛΗΨΗ ΚΑΙ ΜΟΥ ΕΙΠΑΝ ΟΤΙ ΔΕΝ ΜΠΟΡΟ ΝΑ ΚΑΝΩ ΚΑΙ ΜΟΥ ΕΚΛΕΙΣΑΝ ΤΟ ΛΟΓΑΡΙΣΜΟ ΛΕΓΟΝΤΑΣ ΜΟΥ ΟΤΙ ΕΧΩ ΚΑΙ ΑΛΛΟΥΣ.ΠΗΡΑ ΤΗΛΕΦΩΝΟ ΚΑΙ ΤΟΥΣ ΖΗΤΗΣΑ ΕΞΗΓΗΣΕΙΣ ΟΠΟΤΕ ΚΑΙ ΜΕ ΕΙΡΟΝΕΥΟΝΤΑΝ ΛΕΓΟΝΤΑΣ ΜΟΥ ΟΤΙ ΕΤΣΙ ΕΙΝΑΙ, ΚΑΙ ΑΥΤΟΙ ΣΤΟ ΕΞΩΤΕΡΙΚΟ ΜΙΛΑΝ ΟΠΟΣ ΘΕΛΟΥΝ ΖΗΤΗΣΑ ΤΟ ΟΝΟΜΑ ΤΟΥ ΚΥΡΙΟΥ ΚΑΙ ΜΟΥ ΕΙΠΕ ΟΤΙ ΕΙΝΑΙ Ο ΠΕΤΡΟΣ ΚΑΙ ΓΕΛΑΓΕ ΑΝ ΕΙΝΑΙ ΔΥΝΑΤΟΝ.ΕΧΩ ΚΑΝΕΙ ΚΑΤΑΓΓΕΛΙΑ ΣΤΗΝ ΕΕΕΠ-ΕΔΩ ΚΑΙ 20 ΜΕΡΕΣ ΚΑΙ ΠΕΡΙΜΕΝΩ - ΕΧΩ ΔΩΣΕΙ ΤΗΝ ΥΠΟΘΕΣΗ ΣΕ ΔΙΚΗΓΟΡΟ- Η ΑΝΘΡΩΠΟΙ ΕΙΝΑΙ ΑΠΙΣΤΕΥΤΟΙ ΔΕΝ ΞΕΡΩ ΤΙ ΑΛΛΟ ΝΑ ΚΑΝΩ ΜΕΤΑ ΑΠΟ 4 ΜΕΡΕΣ ΤΑ ΛΕΓΑΝ ΑΥΤΑ ΚΑΙ ΓΙΑΤΗ ΔΕΝ ΚΛΕΙΝΑΝ ΤΟ ΛΟΓΑΡΙΣΜΟ ΜΟΥ ΑΠΛΑ ΠΕΡΙΜΕΝΑΝ ΝΑ ΧΑΣΩ ΕΚΤΟ ΑΥΤΟΥ ΔΕΝ ΑΠΟΔΙΔΑΝ ΤΟΥΣ ΦΟΡΟΥΣ ΟΠΟΣ ΚΑΙ ΕΠΡΕΠΕ ΠΙΣΤΕΥΟ ΤΟΙ ΠΡΕΠΕΙ ΝΑ ΚΑΝΩ ΚΑΙ ΚΑΤΤΑΓΕΛΙΑ ΣΤΟ ΣΔΟΕ 

Hello, ΠΑΡΑΣΚΕΥΗ.

Thank you very much for submitting your complaint through our website. We will do our best to resolve your case. It is a bit hard to understand some of your statements. You had a problem during the verification procedure, is that right? Could you specify the problem? 

Please, be aware that the verification process is a mandatory procedure. We recommend you provide the casino with correct information and to do it as soon as possible. 

Best regards, Jozef

ΔΕΝ ΜΟΥ ΚΑΤΑΒΑΛΟΥΝ ΤΑ ΧΡΗΜΑΤΑ.ΚΑΙ ΜΟΥ ΛΕΝΕ ΟΤΙ ΕΧΟ ΠΟΛΑΠΛΟΥΣ ΛΟΓΑΡΙΑΜΟΥΣ ΧΩΡΙΣ ΝΑ ΜΟΥ ΑΙΤΙΟΛΟΓΟΥΝ ΑΥΤΟ ΠΟΥ ΛΕΝΕ. 

Hello ΠΑΡΑΣΚΕΥΗ.

Could you provide us with more information about your case, please? It is hard to understand your case. Do you have verification issues or why the casino doesn't want to pay? 

H BETREBELS ΔΕΝ ΘΕΛΕΙ ΝΑ ΠΛΗΡΩΣΕΙ 

Dear ΠΑΡΑΣΚΕΥΗ,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

BETREBELS DOESN'T PAY FOR WHY I HAVE MANY ACCOUNTS WITHOUT EVIDENCE

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Dear ΠΑΡΑΣΚΕΥΗ,

we managed to establish communication with the casino. Have you filed complaint with gambling authority in Greece?

ΝΑΙ ΚΑΙ ΣΤΗ ΜΑΛΤΑ

Dear ΠΑΡΑΣΚΕΥΗ.

Unfortunately, we cannot interfere in this case since you have contacted the licensing authorities. We are interested about your case. Please, could you inform us how these authorities decide? 
 

Dear ΠΑΡΑΣΚΕΥΗ.

Since we haven’t received any response from you regarding the issue, we are closing  the complaint as ‘unresolved’. Please, let us know if there is any new info about your case.

Hello.

We have received a requested to reopen this complaint. Is there any new information?

ΑΠΑΝΤΗΣΑΝ ΜΕ ΑΣΑΦΕΙΑ ΣΤΗΝ ΕΕΕΠ ΘΑ ΑΠΕΥΘΗΝΘΩ ΚΑΙ ΣΤΌ ΚΕΝΤΡΟ ΚΑΤΑΝΑΛΩΤΗ ΚΑΙ ΘΑ ΚΑΝΩ ΑΓΩΓΗ ΣΤΟ ΥΠΕΥΘΗΝΟ ΤΗΣ ΕΤΑΙΡΙΑΣ ΑΥΤΗΣ ΠΟΥ ΕΔΡΕΥΕΙ ΣΤΗΝ ΕΛΛΑΔΑ

Dear ΠΑΡΑΣΚΕΥΗ.

Have you received any statement from the licensing authorities?

Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

ΔΕΝ ΜΠΟΡΟΥΝ ΝΑ ΚΑΝΟΥΝ ΚΑΤΙ ΠΡΕΠΕΙ ΝΑ ΠΑΟ ΔΙΚΑΣΤΙΚΑ ΟΠΟΣ ΚΑΙ ΘΑ ΚΑΝΩ

Hello ΠΑΡΑΣΚΕΥΗ.

What do you mean? Could you provide us with more information, please?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will close your complaint as 'unresolved'.

Since we haven’t received any response from you regarding the issue, we are closing  the complaint as ‘unresolved’. Please, let us know if there is any new info about your case.

Dear ΠΑΡΑΣΚΕΥΗ,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at jozef.k@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,Jozef

Dear ΠΑΡΑΣΚΕΥΗ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.