Betpanda Casino - Player faces delayed verification and account access.

Hello,

I would like to file a complaint about this casino.

More than two weeks ago, I received an email from Betpanda requesting me to submit documents for identity verification. Within half an hour, I sent all the necessary documents (the list was quite extensive). Since then, I have tried to contact them via two of their email addresses, but I have not received any response. The online support service on the website provides no information and cannot help. I kept receiving the same excuse.

I checked their rules on the website but couldn't find any information about withdrawal timelines and verification. More than 15 days have passed, and there has been no feedback from them. I am unable to access my account, withdraw my funds, or get the status of my verification.

Hello oleks28888,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betpanda Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.