Betlive Casino Review

The player from Italy successfully deposited and used a welcome bonus at Betlivecasino.com. They accumulated winnings and attempted a withdrawal. Despite having a verified account and the processing times listed on the site, their request is still pending after nearly two weeks.

The player from Spain had experienced issues with the self-exclusion feature on betlivecasino. Despite having requested it multiple times due to gambling problems, the casino had continued to reopen the account when asked, and the player had lost a total of 200 euros. The player had then requested a refund of this amount. However, we found that the player had not explicitly mentioned gambling problems in his initial self-exclusion request. We had explained the importance of specifying gambling problems when requesting self-exclusion, as it bound the casino to not reopen the account. We could only assist in reclaiming the deposits made after the player specifically mentioned gambling problems in his request. The player confirmed depositing 100 euros after this date. However, without a screenshot or transcript of the chat where he asked to be self-excluded due to gambling addiction, we were unable to proceed further. Therefore, the complaint was rejected.

The Player from Latvia had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn’t been processed yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could occur due to unfinished KYC verification or a high volume of withdrawal requests. The team had extended the complaint timer by 7 days to allow the player to respond, but the player did not reply. Consequently, we were unable to investigate further, leading to the rejection of the complaint.