Bet O Bet Casino - The player's unable to verify.

I have had problems since verifying my account. Until now they deposited me 13.39 dollars via skill and they blocked my account. I've been waiting for my retirement for a month and nothing

Hello dafredoc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet O Bet Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did your account get blocked? How much did you deposit in total into the casino? Did they ever contact you to explain the situation?

Looking forward to your answer.

Regards,

Nick

He blocked me yesterday, I have deposited about 300 dollars there several times. A month ago he blocked me from accessing the casino and virtual games. And then I managed to withdraw the amount I deposited but as 1000 profit they don't pay me and they blocked my account

They only tell me that my account is under investigation by the risk department

Hello dafredoc,

If the account closure occured only a week ago, I would definitely recommend to wait at least 1 more week for the casino to finish the investigation. Please let us know until the end of next week if there is any update regarding the case.

Ok I'll write as soon as I get an update, the only bad thing is their live chat. They are a bit mocking and do not know how to give a good explanation.

Hello dafredoc,

Please let us know until the end of week if there is any update. Will set back the timer again to you.

Hi, I haven't received any updates yet, just an email where they told me this

Hello,

We are contacting you to inform you that your account is under investigation by the risk and fraud department, as a result, your account is blocked until the review is complete.

Please note that as soon as there are updates, you will be informed by email.

Greetings,

I need your help

I was just told that I committed fraud without any explanation. Help me, I want to report that bookmaker, send it to the blacklist. They kept me waiting so long, they asked me for so many documents so they could come up with it

Hello dafredoc,

Did the casino specify the fraud or give any explanation of it? I will forward your case to my colleague Branislav who will be assisting you from now on. Let's hope the casino can give us some more information regarding the issue.

Wish you best luck resolving it.

Regards,

Nick

Hello, dafredoc,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Bet O Bet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Bet O Bet Casino Team,

Could you please clarify the player's situation in more detail from your point of view? If we are talking about a breach of the casino's Terms and Conditions, can you please substantiate it with relevant evidence and send me the necessary documents/files to branislav.b@casino.guru?

Thank you in advance for providing the information.

They did not give me any explanation, they just told me that I did fraud. But that's a lie I did not play with any bonus. I also did not break any terms and conditions. Since my account was limited and suspended, everything was very strange

We would like to ask Bet O Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear dafredoc,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more possible way how you can try to get your winnings back - I recommend you to file a complaint with the gaming authority the casino is regulated by - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) and using a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru