BC.Game Casino - Withdrawal of player's winnings has been delayed.

I did 2 withdrawals its around 00.00AM to 00.30AM in March 28 (Indonesian Time), one withdrawal was success but another one has not arrived into my bank account yet.

I was contacted any admins, live supports but their responds very very very slowly. I have been waiting for 3 days until now, they are still never respond my question while i have a ticket id for them to follow up the issues.

I asked to other players who have same issues with me and WOW issues fixed for them and for me still in issue.

Hopefully, BC will give the best experience for me and you all.

Dear BOYGIRA,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear BOYGIRA,

Have you received your withdrawal from the casino yet?

Dear BOYGIRA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.