BC.Game Casino - Player’s withdrawal is delayed due to KYC issues.

Played with BCGame for a while and have had no problems depositing and withdrawing

KYC triggered with repeated failures on acceptance of documents - leading to a notification that I cannot further submit KYC

My passport photos are clear, up to date and I am having little response from their support team via live chat or email

Please assist/advise as I am waiting on a withdrawal - thanks

Dear ge0onchain,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Is the verification of your ID the only issue remaining in completing verification in the casino?
• What feedback have you received regarding the quality of the document submitted?
• Please submit any screenshots or communication with the casino to support your case. You can post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello,

As I can check, the withdrawal was already successful, and the account is normal. Even though the KYC was rejected, the user is requested to complete their KYC as soon as possible to ensure seamless transactions.

Best Regards

Panda - BC.GAME

Dear ge0onchain,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.