The player from Japan had successfully completed the initial KYC process and continued playing at BCGame. However, during the June 23rd withdrawal, his account was flagged, necessitating an advanced KYC, which he provided. The approval was delayed, and he could no longer log in to his account, fearing his funds might be confiscated. We determined that the complaint related to sport-betting activity, which fell outside our scope. The player was referred to other websites for assistance, and the complaint was closed.
BC.Game Casino - Player’s withdrawal is delayed and account was blocked.
Amount: ¥900,000
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
Translation
I registered and started playing at BCGame this February.
On June 4th, I was asked to complete KYC (driver's license and selfie) for a withdrawal. I cleared it and continued to play without any issues.
However, on June 23rd, during another withdrawal, my account was suddenly flagged, and I reached out to support.
They required advanced KYC (a water bill statement), which I promptly provided. Despite my swift response, the approval process has been significantly delayed.
Just now, I found that I am unable to log in to my account.
Recently, my gameplay has mainly consisted of BC original games and sports betting.
I have been participating in the deposit marathon promotion and playing with the free bets I received.
It would be very tough for me if my funds were confiscated.
Please, help me out.
Automatic translation:
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2 months ago
Dear x2002x2002x,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you reached out to casino support for an explanation?
- Were you given any justification as to why your player account has been blocked?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Translation
answer
Have you contacted the casino support for clarification?
→I have tried many times on live chat to find out why I cannot withdraw my funds, but they just keep saying "We are waiting for a response from the review team." I have not heard anything about why I cannot log in, so I will contact support.
Automatic translation:
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2 months ago
Thank you for your reply, x2002x2002x. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue when the accusations against you concern your sport-betting activity.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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2 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
