BC.Game Casino - Player's deposit has not been processed.

I debosit money to my bc casino on 23 of July I was not credited till not and I make the deposit twice

Dear xbw545k67j,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Please how can I get my money back?I really need it urgently

Please Abeg I of you help me solve the issue

Thank you for your reply, xbw545k67j. Please note that I suggested that you contact the payment provider. Have you already done that?

Yes

Alright. Did they investigate the lost transaction? Could you please forward all the relevant communication between you and the payment provider to kristina.s@casino.guru? Alternatively, you can post it here. 

Dear xbw545k67j,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.