The player from India cannot withdraw money due to a lost SIM card, which prevented access to their account. They created a new account but faced a rejected identity verification because the same documents were already submitted with the previous account. The player requests a chance to verify their identity again.
BC.Game Casino - Player is facing verification issues.
Amount: 5,000 INR
BC.Game Casino
Safety Index:Above averageSafety Index
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7.0
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Case opened
Current status
Waiting for player to reply
0d 10h 28m 41s
Case summary
1 week ago
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2 weeks ago
i have lost my sim card due to which i was unable to login my account.now i made the new bc account.i was asked to upload the documents for identity verification but unfortunately the verification got rejected showing that i had already uploaded the same documents on previous account.
now i request you to allow me verify my identity again so that i can make withdraw the money
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2 weeks ago
Hello mahreensyed569,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if you did contact the casino regarding the lost SIM before creating a new account?
- Did the casino allow you to create a new account?
- Was your first account verified?
Please note that without the casino's permission, it is prohibited to create a new account and they have right to block all of your accounts and confiscate any balance from them.
Looking forward to your answer.
Regards,
Nick
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2 weeks ago
Hello,
For KYC transfer, please email your consent to support@bc.game with the details below. Also note that KYC transfer is only valid once. If you require it in the future, there will be no way to do that. Please read the rules below and send the consent to support@bc.game. Once we have received the consent, we will initiate the transfer process.
KYC Transfer UID:
Cancelled UID:
Important rules to remember before you consent for KYC transfer:
- Each user is allowed only one application for KYC transfer.
- KYC-related rewards cannot be claimed more than once.
- Please confirm whether there is still a balance in the old account.
- Accounts applying for closure and other accounts with repeated applications will have their login access restricted.
Best Regards
Panda - BC.GAME
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1 week ago
Dear mahreensyed569,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
mahreensyed569 has 0d 10h 28m 41s to reply
