We've thoroughly reviewed b-Bets Casino and gave it a bad reputation rating. It's a bad online casino and we advise you to stay away from it. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. b-Bets Casino is related to other online casinos listed below and its rating is also negatively influenced by them. Read the full review below and learn more about this casino.
According to our research and estimates, b-Bets Casino is a medium-sized online casino revenue-wise. However, it's a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.
We currently have 10 complaints directly about this casino in our database, as well as 36 complaints about other casinos related to it. Because of these complaints, we've given this casino 9,091 black points in total, out of which 7,372 come from related casinos. You can find more information about all of the complaints and black points below.
Warning: b-Bets Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.
As you can see from all of the information in our review, b-Bets Casino is a bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.
Browse all bonuses offered by b-Bets Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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Take a look at the explanation of factors that we consider when calculating the reputation rating of b-Bets Casino. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
The player complained about the casino taking too much time to complete the verification of his account. He said he had sent all the requested documents but the casino kept telling him to be patient and to wait some more. There has been no reaction to this complaint.
Requested withdrawal was refused and the player was accused of having breached a max bet rule. However, this max bet rule - based on the current balance and forcing the player to recalculate the maximum after every bet - is considered unreasonable. The casino stopped responding and their decision was final.
After the player requested a withdrawal of their winnings, the casino froze their account saying that it had been under the investigation. The player waited for the results but never provided any update on whether they received their funds or not.
The player from Thailand is complaining about lengthy withdrawals and high unexpected fees. The casino failed to respond to the complaint and we were forced to close it as 'unresolved'.
The player complained about very slow payments. His payouts got paid with several weeks' delays.
The player complained about his withdrawal request pending for a month and the casino saying they needed more time.
The player complained about having a withdrawal request pending for over two months. Despite making several official complaints, the casino kept giving him the same answers - they needed more time.
The player complained that his payment had been pending for 2 weeks and the casino was not responding to his contact attempts. Later, the casino confirmed the payment was approved and transferred. However, there were some payment provider issues and the payment got stuck. The casino stopped responding again.
The player tried to withdraw their winnings of €800 but didn't succeed. The casino kept on requesting the same documents for verification from them multiple times. Even though the player did pass the verification in the end, they were still unable to withdraw their money. The casino stated that they need to investigate the player's account more thoroughly. No update since then is available.
The player complained about the casino confiscating his winnings won with a bonus. After the live chat confirmed the possibility to withdraw already wagered funds in case the player requested further bonuses, he continued playing with more bonuses, and requested a withdrawal. However, the casino then accused him of a max bet breach and confiscated his winnings. A mediator discussed this case with the casino who seemed to enforce this rule selectively only to winning bonuses.
The player played at the casino in live streaming. He managed to win but the casino was very slow in paying out the winnings. The casino had a very low monthly withdrawal limit but was failing to honor it so the player made a complaint with ADR (Alternative Dispute Resolution) but there has been no final decision made so far.
After receiving his partial payout of €5,000, the player was expecting to receive the rest of their winning the following month. They were going to receive €1,500 plus an additional €2,300 that they won in the meantime while waiting for the rest of their winning from the first withdrawal. During the waiting period, the player got an email stating that his second payout request of €3,800 had been denied. The casino claimed that an irregular game play has occurred and that they had all the right to withhold any withdrawals and keep all the winnings and bonuses. The player's account has been closed ever since.
After the player requested a withdrawal and sent all the documents in for verification, he went to check on the status of his account and it stated his account was suspended. He immediately contacted the casino support where they informed him that this was a standard procedure and there was nothing to worry about. Suddenly, he got an email saying that he'd been in collusion with other players and that was against the terms and his acting was considered as abuse. Therefore, the casino banned the player from the website, declined and waived the payout and closed his account. The casino asked for more time to gather all relevant information but in the end, their conclusion was still the same as stated previously. Till this day, the case hasn't been resolved.
The player, Worhamer, requested three withdrawals. Two of them were received without any issue on his Skrill account but the last one created a problem for the casino. Worhamer had to change the bank account details twice due to denied payments. In the end, the player did receive his winning in full, but it happened to be shortened by 10% each, which led to €600 loss for him. The ThePOGG representative marked the complaint found for the player because the fees were nowhere to be found at the casino's terms and conditions. The case is unfair and unresolved.
The player, ROBKE0611, made a few withdrawals before with no problems except for his last payout. He was informed through the email that his account was being reviewed due to the possibility of having multiple accounts. The player claimed he never had multiple accounts. Ever since then, the complaint had been reopened per casino's request with no further information yet.
The player, Dfisher2 from Germany, requested a withdrawal of €2,200 and passed the verification of the documents. Shortly after that, his account was blocked and under the investigation for multiple account holdings. Dfisher2 claimed he only owned one account and couldn' t understand why was it taking so long to investigate. There is no further update ever since.
The player complained he made a withdrawal request, sent the documents for verification, then had to send some supplementary documents, and since then, the casino was not responding and the live chat was giving his the same answer. There were no updates since then.
The player was unable to withdraw his payment due to technical issues. He tried to verify through the SMS system for about 2 days. Finally, he managed to request the withdrawal and received an email saying that it was refused without any reasons indicated. The casino claimed that the SMS system did actually have technical difficulties, but it wasn't in the casino's hands to resolve it, but the SMS provider's. After that, the casino sent him an email stating that KYC was completed successfully so he tried for another withdrawal. After a while, the withdrawal request was pending and then switched to accepted, but it bounced back. Since the player had made two payment requests, one of them was not KYC verified, but it was addressed to the player which were normal steps in the first time payout procedure. The second request for the payment was accepted after KYC verification but needed to be manually corrected by the finance team member with the banking details that the player provided for his KYC verification. Both bank wire attempts from the casino side were returned to them with a message of DATA MISMATCH. The casino found an alternative way via client's E-wallet account and was given a try, but unfortunately, both attempts were unsuccessful. The casino was searching for a different possibility but the player's bank declined the payouts both times. The player advised the casino that he could not receive his payouts through a third party that the casino chose to use, NETELLER, since it was not allowed in Canada. That way, the casino tried another payment method, this time, through the client's credit card. Ever since then, the casino has been communicating with the player directly through the phone and promised to get this matter resolved as soon as possible. No other news on the case.
The player from Germany had his winnings capped at €20. The player states that he accumulated winnings after registration free spins have been lost.
The player from Poland is highly dissatisfied with the promotional offer and its policy.
The player from Germany has requested withdrawal two weeks ago. It has been pending since due to incomplete account verification. Casino stopped responding and they gave us no explanation.
When the player requested a withdrawal and didn't receive any update on it, she contacted the casino via email and was asked to send documents for verification. After she did so, her requested withdrawal was canceled and she automatically requested a new withdrawal and waited patiently. Finally, the withdrawal's mode changed to "processed", so she waited again. Gemma contacted the casino multiple times for an update where they told her they sent the money already and it was her bank that needed to process the payment. So they blamed it on Gemma's bank this time. Unfortunately, there is no update on this case and it remains unresolved.
The player complained about a delayed withdrawal and the casino giving him always the same answer - to be patient. A month later, the player wrote he still hadn't gotten any answer...No updates since then.
A player from Tunisia complained that it had been a month since his withdrawal was requested and approved. The casino asked him to provide a bank statement about the unreceived withdrawal even though the player had requested a withdrawal to Skrill. There was no reaction to this complaint and no more updates.
The player complained that since he had provided the verification documents, he had no news from the casino and he didn't know why his payout was taking so long. Three months later, the player said he still didn't have any answer.
Initially the player made a complaint because he had feared further issues with his payout. Two months later, he received only two installments, out of five, of his requested withdrawal.
The player won €54,713 and after he requested a withdrawal he provided the necessary documents which got successfully verified. After he asked the casino how much was he able to withdraw they informed him that he would be paid in monthly installments of €2,500. About a month later, he received the payment of €2.500 and was waiting for the second installment to arrive. In the meantime, his account got frozen and there was no more reaction from the casino. Unfortunately, this complaint remains unresolved.
The player from Germany had his winnings confiscated. The casino claims he created multiple accounts. We ended up closing the complaint as ‘unresolved’ because the evidence from the casino was insufficient and the casino stopped responding.
The player from Germany had her winnings cancelled and account suspended due to accusation of fraudulent activities. We ended up closing the complaint as ‘unresolved’ because the casino stopped responding and failed to provide any evidence.
The player, Sandrasss, won between the years of 2016 and 2017 around €40,000. The casino had a monthly withdrawal limit of €2,500 and in order to receive her winning, Sandrasss had to keep on playing and deposit money into the account every three months. But still, the payment arrangements either didn't come on time or didn't come at all. There is no further information provided about this case which made it unresolved.
The player from Germany has requested withdrawal a month ago. It has been pending since. We ended up closing the complaint as ‘unresolved’ because the casino stopped responding.
The player complained it had been almost a month since her withdrawal request was made but depite her cooperation with the casino, the payment was kept being delayed. The casino replied they needed more time to perform the necessary check on her account. No more updates since then.
The player complained that his account verification was taking too long. In the end, he received an email saying his payout had been approved and he should be expecting it in 3-5 days. However, no payment arrived to his bank account within the said timeframe and he decided to make this complaint. There were no more updates since then.
The player, Jocke11, requested a withdrawal and sent all the documents needed for verification. Soon after that, the casino advised him to contact their support team. Later on, he was accused of a collision with another players. Filing the complaint didn't help the player to resolve his issue and the Askgamblers recommended to him to contact the licensing authority. This case remained open and unresolved.
The player, Yucman82, won an unidentified amount of money and was asked by the casino to provide many documents for the verification, despite that he used his Neteller account. Even though he provided the casino with all the documents needed, they still had some unresolved issues with the payment. The casino accused the player of money laundering but the player kept on saying that's not true and all the documents he had sent in for verification belonged to no one else but him. Since the player comes from Mozambique, the casino wasn't able to verify his data and they decided to close his account and return his deposit. There is no further information on this case and it remains unresolved.
Mavili, won 11 or 12 souls, which were supposed to help him to unlock a bonus game called "Soul Reaper". Unfortunately, he wasn't able to finish the game and after he lost the souls, the casino offered him free spins. He didn't accept the offer claiming he had spent more money what they were offering to him. The casino contacted the game provider for some help and was waiting for the answer. They've been waiting since 2015 and the case is still unresolved.
At first, the player complained about the casino stalling his approved withdrawal. Indeed, the withdrawal of €5000 was paid only partially, in two installments of €1000. The player said that after creating this complaint, he got an email from all the casinos from the same group (the Condor group) announcing him an account closure and winnings cancellation. The casinos accused him of fraudulent behaviour, namely, the collusion, however, after the mediator asked them to provide the necessary evidence, the casino failed to do so and the complained was ruled out as unresolved.
The player requested a withdrawal of €8910 and sent all the documents needed for their account verification. Once his account was verified, he then received information from the casino that his payout would be split into payment installments of €1,000 per week. He then received his first and second payment, but when he was about to receive his third one, the casino froze his account. When the player contacted live chat for the explanation, they told him his account was under the management revision. The casino's management team was supposed to contact the player with an update once they would be done with the investigation but we're not sure if they had ever done so. No more details are available ever since.
The player used a bonus with which he won and requested a withdrawal of €1,376. Onto the following day, he found out that his account was frozen. When he asked the casino for an explanation they've told him that it was under the investigation. No further update is available ever since.
The player complained about a payment pending for 2 months without any relevant reason. The casino replied to confirm the reception of the player's request and said they were working on it. A month later, the player's refund was still pending.
The player was going to receive his winnings of €3,500 in payment installments but his very first payment was delayed for over three weeks after being requested for. He then received €1,750 and was waiting for the rest of it to arrive. There is no further information on whether the player received the rest of his money or not, but we strongly believe so. No other details are available and the complaint remains unsolved.
The player from Germany had her account blocked and experiencing difficulties withdrawing deposited funds. The casino failed to respond and we were forced to close this case as 'unresolved'.
A player from Netherlands complained that depspite that the Netherlands was a restricted country, the casino did nothing to prevent him from registering, depositing and playing there. Later, the player contacted IBAS about this issue but his complaint was rejected.
The player used a bonus to play and after he won €77, 395, he then requested a withdrawal of only €5,000. Into the following day, he received a congratulations letter from the casino in which also stated that he would be eligible to receive only €15,000 from the whole sum. It was due to the bonus terms and conditions but the player claimed that at that moment when he had won, they were different. He even provided screenshots to prove it but the casino never responded to those. Later on, the player confirmed that the casino paid him €15,000 within a year-long period, but kept over €60,000. This complaint was left unsolved.
The player requested a withdrawal and the casino did want to deliver it to them but it was impossible. First, it took the player three months to send all the documents for their account verification. Then, there was an issue with the player's bank wire, which wouldn't accept the money casino had sent on multiple occasions. In the end, the casino said that they've done everything in their power for the player to receive their money. A complicated case, likely paid.
Due to his gambling addiction, the player asked the casino to self-exclude him. About a month after that, he received an email with a promotional offer and tried to see if his account was open and found out that it actually was open. So he deposited money and lost them, too. The player then rightly called the reopening of his account and receiving a promotional offer as unethical and the casino hadn't provided any proof that the player might have been lying.
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