LunaCasino Review

The player from Finland sent identity documents requested by the casino. Although the casino states the verification procedure takes up to 12 hours, the player has been waiting for his documentation to be checked for more than 36 hours. The verification was at last completed, but the player was dissatisfied with his experience, so he decided not to play in the casino anymore.

The player from Germany was dissatisfied with the casino's verification process. They were not getting any response to e-mails sent to the casino. The player was later advised to send an e-mail with the requested information to a different e-mail address. The player successfully passed verification and later received their winnings. The complaint was closed as 'Resolved'.

The player from Spain had a pending withdrawal of 1300 euros from Playuzu that had been approved but not received. The casino claimed the delay was due to a bank issue, although the bank reported no transfer had been received. At that point, the case was with the collections department, and the player had not received any updates after five days. The issue was resolved successfully after communication with the Complaints Team, leading to the player confirming receipt of the transfer. The complaint was marked as 'resolved' in the system.

The player from Mexico made a deposit via SPEI on June 16th, which did not reflect in his balance nor get refunded. Despite providing bank statements and transaction receipts showing the deposit was completed, more than a month passed without resolution. The player was advised to contact his payment provider for investigation. The issue was resolved when the balance was eventually added to the player's account.

The player from Mexico had made a deposit on June 10th, which was deducted from his bank account but not credited to his Playuzu account. Despite providing evidence, customer support had continued to request a bank statement, which he could not obtain until the end of the month. After multiple communications and the involvement of the Complaints Team, it was confirmed that the deposit was credited on July 25, and the player even received the missing amount from a previous withdrawal. The issue was resolved.

The player from Spain had experienced difficulties depositing money into his PlayUZU Casino ES account due to a pending verification process. Despite having submitted all required documents, the issue had remained unresolved. However, the problem was identified as a technical glitch on the casino's end, where one of the documents was not visible. The issue had since been rectified, and the player's account became fully functional. We had subsequently marked the complaint as 'resolved' in our system.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing account verification. We got in touch with the casino representative and found out that the player's account was verified and the withdrawal request successfully processed. Later the player confirmed receiving the money, so we closed the complaint as resolved.

The player from Canada, who had self-excluded, faced difficulties withdrawing her existing balance from Slots Magic Casino due to the casino's request for beneficiary information. The player was initially unwilling to provide this information. However, the issue had since been resolved, as confirmed by the player. The complaint had been marked as 'resolved' in our system.

The player from Canada had won 730 CAD but was unable to withdraw winnings due to a verification error, despite the system having indicated full verification. The player had experienced difficulties in reaching the casino's support team. After providing additional details and screenshots to our team, the player had been able to re-verify their documents with the casino. Following this, the player confirmed that the verification and payment had been completed, thus resolving the issue. We then closed the complaint as 'resolved'.

The player from Ontario, who was on a five-year self-exclusion due to gambling addiction, had issues withdrawing her existing balance of $1225.35 as she could not log into her account. Despite having reached out to the casino, her messages had been blocked. She was asked to verify her account through email support. The issue was eventually resolved and she had been able to withdraw her funds.

The player from Finland made a deposit, but he was not able to play due to a self-block made on his other account, so he requested a deposit refund. The player confirmed his problem was resolved before the casino even commented on the complaint. The complaint is resolved.

The player from Germany had a €462.60 withdrawal approved on June 18th, but the funds did not arrive despite contacting support multiple times. The casino claimed the money was sent and advised contacting the bank, but the issue remained unresolved. We advised the player to wait for 14 days and extended the timer by 7 days. The player later confirmed that the casino had paid out the winnings, and the complaint was marked as resolved.

A player from Germany had deposited 50 euros to the casino, but the funds did not show up in her account. We recommended that she contact her payment provider for further investigation. Later, the player confirmed that the funds had been credited to her account. The complaint was marked as resolved.

The player from Canada had won $83, but the casino requested verification and then prevented withdrawal. Despite having sent bank statements, debit card images, and a driver's license over 10 days prior, the verification process remained incomplete. The issue was resolved after the player clarified the confusion regarding her debit card and the casino's requirements. The Complaints Team facilitated communication with the casino, which led to the successful resolution of the player's concerns. The complaint was then marked as 'resolved'.

The player from Manitoba struggled to withdraw $200 via Interac from PlayOjo, because the icon did not appear on the withdrawal page. Attempts to deposit were met with a Gateway Timeout message. Despite many contacts with PlayOjo, the issue remained unaddressed. We contacted the casino and found out that the player could withdraw her winnings via wire transfer. After a few communications, the player confirmed that she had received her $200 via wire transfer. We then marked the complaint as 'resolved'.

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed, therefore we closed this complaint as resolved.

The player from Kenya had been attempting to withdraw his winnings from an online casino for four weeks. Despite having already verified his account and having had successful withdrawals previously, the casino repeatedly asked for a bank statement upload. The player had uploaded this document multiple times but had remained unable to withdraw his funds. After we had contacted the casino to clarify the situation, the casino representative informed us that the player's winnings had been paid via wire transfer. The player confirmed receipt of the payment, resolving the issue.

The player from Kenya had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. After the Complaints Team advised patience and explained the usual withdrawal process, the player confirmed that he had received his winnings. As a result, we marked the complaint as 'resolved' in our system.

The player from Denmark had deposited money at Casino Guru but did not receive the promised 100 free spins. Despite having reached out to the casino via live chat, the player had received no response. After the player had submitted a complaint, he confirmed that he had only tried activating the free spins once and had also contacted customer support via email. Eventually, the issue was resolved as the player had received his 100 free spins, and the casino had responded to him on live chat. We had marked the complaint as 'resolved' in our system.

The player from Thuringia had difficulty withdrawing funds from an online casino. After discussing his issue with the Complaints Team, it was clarified that the player had not successfully made any withdrawals in the past and it was not confirmed whether he had passed the KYC verification or if he had accumulated his winnings with an active bonus. However, the player later reported that his money had been paid out. The Complaints Team marked the complaint as resolved.

The player from Ireland had verified her account once and was asked to undergo the process again, which had caused a delay in her withdrawal. The Complaints Team had explained the importance of the KYC process and the standard procedure of re-verifying identity annually. The player later indicated that her account had been fully verified. However, without a direct confirmation from the player about the resolution of the issue, we had been forced to reject the complaint. After reopening the complaint due to the player's request, the player confirmed that the issue had been resolved and the complaint had been closed as 'resolved'.

The player from Ontario has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Denmark submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. After successful verification player got his winnings but bank took some withdrawal fee. Since there is nothing to investigate we consider this case as resolved.

The player from the United Kingdom has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany deposited 38 Euros into the casino and received a 100% bonus. However, he can't play as the slots won't open. He waited for customer service for five hours, but they never came. Despite sending multiple emails, he received no response. The issue has been resolved successfully.

The player from Brazil won free spins but was unable to use them as the game was closed. Currently, she is also experiencing difficulties logging into her account. The player confirmed the issue was resolved.

The player from Portugal is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from United Kingdom requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the withdrawal was successfully processed, therefore we marked the complaint as resolved.