LunaSlots Casino - Player's account has been restricted.

After a deposit of €30, the account was entered into the Oasis database for no reason.

Dear davidschcku,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LunaSlots Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Does the casino withhold any balance on your account?
• Do I understand correctly your casino account is blocked?
• Did you contact OASIS and request to be registered there at any point in the past?
• Have you contacted OASIS and requested to be removed from the list of vulnerable persons? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello. It's been resolved. Case closed, thank you.

Dear davidschcku,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru