Lottoday Casino Review

The player from Finland had her account blocked without any further explanation. The player had escalated this case to the regulator, so the complaint had been temporarily closed while we awaited the outcome of their investigation. We reopened this case as it had been three months since it had been initially submitted to the Licensing Authority for their decision. The player had been a member of the casino for about 2 years and had played various games with both her own money and bonuses offered by the casino. After weeks of internal discussions and communications with the casino, no progress had been made. Therefore, we had recommended the player to seek assistance from the Licensing Authority, specifically eCOGRA. The player had contacted eCOGRA and after some time, confirmed that the issue had been resolved and she had received her funds. We had marked the case as 'resolved' following the player's confirmation and the successful intervention by the official Alternative Dispute Resolution (ADR).

The player from Finland had reported that his account had been blocked without any further explanation. He had primarily been playing slot games and his account had been closed on the 14th of the month. Despite his attempts to reach out to the casino via live chat and emails, he had received no substantial response. After a series of communications between the player, the casino, and the complaints team, no progress had been made. The complaints team had then suggested the player seek assistance from the licensing authority, eCOGRA. The player had followed the advice and after six months, he had finally been able to receive his outstanding funds from the casino. He had expressed his reservations about the way the process was handled by the casino. The complaint had been marked as resolved.

The player from Canada had had an issue with withdrawing his winnings of $596 from 21.com. The casino had claimed that technical issues were the cause of the failed payment, while the player had suspected it was an attempt to avoid payment. The player had had no access to his account due to self-exclusion and thus couldn't cancel the withdrawal and make another request. After the Complaints Team had intervened and communicated with the casino, the player had finally received his winnings and requested the complaint to be closed. The issue had been successfully resolved.

The player from Finland had her account blocked without any further explanation. The player had escalated this case to the regulator, so the complaint had been temporarily closed while we awaited the outcome of their investigation. We reopened this case as it had been three months since it had been initially submitted to the Licensing Authority for their decision. The player had been a member of the casino for about 2 years and had played various games with both her own money and bonuses offered by the casino. After weeks of internal discussions and communications with the casino, no progress had been made. Therefore, we had recommended the player to seek assistance from the Licensing Authority, specifically eCOGRA. The player had contacted eCOGRA and after some time, confirmed that the issue had been resolved and she had received her funds. We had marked the case as 'resolved' following the player's confirmation and the successful intervention by the official Alternative Dispute Resolution (ADR).

The player from Finland had reported that he was blocked from his accounts across five different online casinos, namely XLbet, RapidCasino, JustSpin, 21.com, and CasinoFest, without a clear explanation. The player had claimed that the casinos confiscated his deposits, which were not bonus money. Despite several attempts to communicate with the casino, the issue had remained unresolved. The Complaints Team had advised the player to submit separate complaints for each casino and had suggested seeking assistance from eCOGRA, the official Alternative Dispute Resolution of the casino. The player then reported that he had received communication from 21.com support, requesting his banking information, and subsequently received the outstanding funds from all the casinos involved. The complaint had been closed as resolved.