8Bet.io Casino - Player's withdrawal issue with no response from the casino.

Hello, I tried to initiate a $100 withdrawal using coinbase, but unfortunately I got an error message.it is important to know that I successfully converted $100 from a no deposit bonus into real money.unfortunately, they haven't responded by email to hello@8bet.io for a week now. There is no reaction on any of the portals. Please help me figure out what the problem is, why I can't initiate a $100 withdrawal.I sent the identification documents to hello@8bet.io.e-mail in the hope of a response. By the way, I've never paid here before. maybe this is the main reason? but why do you have to deposit in a casino where you don't get a response for a week? I'm afraid I'll never see the money.Please contact 8bet.io casino and answer me how to initiate a withdrawal from the $100 no deposit bonus.what should I do?

Dear czibakjanos1995,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?

Keep in mind that even if you've won from a free bonus, most casinos typically require a minimum real money deposit to verify your payment method.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

this 8bet.io casino is still not responding!!!!! this is outrageous! .it's useless now if I make a deposit for a minimum amount .after that, if I initiate a withdrawal, I will have to wait for that too and it will never arrive? why is this casino not responding? 8bet.io casino is not responding to you either? what should it be? some time ago I sent an ID card from the front and back by email.+a selfie of me holding the ID card.+bank account statement.

Thank you very much, czibakjanos1995, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

I got my prize! I was positively disappointed in the 8bet.ió casino. I already received 74usdt without a deposit. I can only recommend it. You can close this topic now! Thank you for everyone! 😉

Dear czibakjanos1995,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru