7Bets.io Casino - Player’s winnings haven’t been received yet.

7bets.io - HUGE SCAM 

Account fully verified - they WONT approve my withdrawal - deposited £1800

withdrawing £2000 they won’t approve it! 

promised several times and just ignoring me! I have copied in casino guru 

costa rica police 

gambling commission - Corrupt! Curacao gambling commission! 

I Look after ILL family members and they are SCAMMING ME OF MONEY! Robbing me of my lovely hood! It’s a disgrace! 

Several emails - it’s stressful and HUGE SCAM! 

I WILL GET MY MONEY BACK!!! 

Stressful situation!!! I need this money back!!!

Dear shitchenor,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My Account is fully verified

They are NOT processing my withdrawal! THEY HAVE said it will be by end of today 5th Feb!!

I want you to do everything you can to get this money back!! ASAP

Hello … they have cancelled my withdrawal YET AGAIN FOR THE 4th time

I have all the documents verified and also all the documents with withdrawing they are PURPOSELY cancelling it putting me to the back of the que and then waiting 4 days at a time

it’s been 16 days and REFUSING / GIVING EXCUSES about withdrawal amounts etc

I am beyond it ……… I am within a second of either topping myself or flying out there and resorting to big things to get my fing money back!!!!

My bank are going to try and reverse the transactions!!!! CASINO GURU

IF your that good help me I NEED IT HAVE £700 Left in there and I need it approving today!!!!!!

thanks

If not approved today - I will take the HIGHEST LEGAL ACTION AGAIST THIS SCAM SCAM SCAM COMPANY!

How do I change my username???

Kristina ??????

THIS IS A JOKE … help me get my money back !!! I beg you

Thank you for your reply, shitchenor. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Lastly, you can change your username in the user profile, or just let me know what username you would like to use and I will change it.

No never made a successful withdrawal!

Tried north of 6times and every time they rejected it! My account is fully verified!

I really don’t have time they have stolen £1,500 in deposits from me … I had over £2000 in winnings!

It’s ruined my life and it’s a criminal behaviour you cannot beat around the push and say anything different!

I have reported to the gambling commission but they are also corrupt from looking at reviews online.

It’s such a shame criminal bodies are allowed to do such a thing!

By giving you any information on anything else… if they are not replying or helping me why would they help you?

Its an absolute shambles and you should have the company as a 0 never use on your site not 5.6 rating!

Have you looked on Trustpilot and seen the shocking reviews? They also pay for people for reviews too!!

If you can get my money back how ?

Thanks

One person looks like they have their money back - I have also copied you into my emails to these scam casinos

Thank you very much, shitchenor, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello shitchenor,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 7Bets.io Casino representative to join this conversation and participate in resolving this complaint.

Dear 7Bets.io Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

I would also like to add

my account has been closed and also I don’t care about my winnings - I just want my deposits I put in there it’s £1600

If we cannot come to an agreement I would take this further with the police and also gambling commission they are with!

I have sent them 40+ emails every time no response! It’s not just me it’s several other people and we just want our deposits back!

7bets do the right thing and send me the money to my account I have emailed you several times to get that!!!!

They are not a regulated casino and don’t have anything to do with the gambling commission!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello shitchenor,

I have contacted the casino representative outside of the complaint thread to respond here. I will extend the timer by an additional seven days.

Your patience is much appreciated.

It’s been over 28days not responding to my emails calls or live chats! blocked me on everything!

The Police and my Lawyers are involved! Bank are getting the funds back!

Little too late they and scammers!

My comment is still pending!!

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Hello shitchenor,

I apologize for the inconvenience, but we are unable to continue with the investigation as the casino team has not responded. Please note that this complaint will have an impact on their safety index on our website. 

If you have any questions or need further assistance, please let me know.

Best regards, Stefan

stefan.m@casino.guru