5Gringos Casino - Player's struggling to withdraw his winnings.

Hello, I am sorry to warn you against these scammers. It will explain everything step by step.

My account is fully verified.

The casino does not want to pay me my winnings of PLN 8,000. In total, I left PLN 16,000 in the casino.

I've been waiting for a payment for a month now and it's the same every time.

First, I ordered a payment on mastercard. I used the same method. I waited about 4 days. The money was returned back to the casino account. To make it funnier, they counted it as another payment and told me to turn again to be able to withdraw. After a series of messages from my side, I ordered it for a bank transfer. Same situation. Money back after 5 days. According to them, a technical error. Then they told me to put on an e-wallet. I did and what? I paid PLN 60 because in order to withdraw you have to pay from a new payment. And I can't withdraw using this method because according to them, I failed to trade the deposit 1x of these PLN 60 and I lost it, so I made it. Comedy and embarrassment I have already lost hope of getting my deposit back. Currently, I am waiting for the fifth time for the fifth day for payment, but I know that tomorrow will be the same. And the money is back in the account. I don't know why this pseudo casino still exists. I am hoping you can help me find a way to deal with them or file a lawsuit against them. please answer

Dear Alladyn314,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please clarify how much money is currently in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello. This is my first paycheck attempt. I haven't received anything from them yet. I've been waiting for a payment for a month. This withdrawal was recorded without any bonuses. Currently, I have PLN 8,000 in the account, which is a payment that I can't keep getting. Today is the fifth last day of waiting. (fifth attempt) so almost a month together. The money will be back in your account for sure. And the situation will be the same. I have all messages from them and also screenshots. I will not let these thieves do it, even if I have to spend twice as much on lawyers. Regards and thank you for a quick reply.

In addition, I will mention an issue that, as I noticed, other users also had a problem, namely lost deposits. Some time ago I made a deposit of PLN 150, the money was debited from my account, but they did not reach the casino. They're gone. Support punishes you to wait and wait up to 10 days then sends the payment provider, who is unknown who, and finally to your bank. Another of their myk in which they steal people's deposits but this is a small detail compared to the withdrawals which, as you can see, are not possible.

So yes. 07.12.2022 once again the casino processed my withdrawal request they told me to wait 5 days. Today is 15/12, still no money. Here are the e-mails I got.

1.Basia (5Gringos)

Dec 15, 2022, 6:22 PM EET

Dear Mr Alan,

Thank you for contacting 5Gringos Customer Service.

Please be advised that the payment of PLN 8,000 has been withdrawn from our account.

If you have any questions, please contact us via email support@5Gringos.com or Live Chat

2.Laura (5Gringos)

Dec 15, 2022, 6:49 PM EET

Dear Mr Alan,

Thank you for contacting the 5Gringos Customer Service Department.

We kindly inform you that we have forwarded your request in connection with the failure to receive the payout we paid to the financial department, which will send you a transaction number.

Once you receive this transaction number, you will be able to contact your bank to track the transaction.

Please expect a separate email on this.

We are very sorry for the situation.

If you have any questions, please contact us via email support@5Gringos.com or Live Chat.

So. At the moment, I already know that this money will be lost because I contacted my bank earlier and got a reply that there is no way to track transactions by number and that if the money was sent, it would be there.

Please advise what to do next with these scammers in this situation???

I suspect that I won't even get this email with the transaction number and if I do, it won't do me any good anyway because they just stole my money!

Hello. As expected, after waiting a week, the withdrawal was canceled for the fifth time and returned to the casino account.

In addition, it was credited as a payment and I did not make any payment. and they make me spin it again to be able to pay it again...... This is their deceptive tactic.

In addition, my vip level dropped from 4 to 1 and the maximum daily payout is only PLN 2,000.

After my requests and justifications, they do not want me to manually order it to my jetonv account in its entirety and without turning where they should do it because when I ordered the same payment (a month ago) I could withdraw more daily. I've already tried everything. They do it on purpose to spin the same money over and over again, only to end up losing it. Take a few screenshots.

How about you? Is there any chance to get the money back from them? Have you tried contacting them? Please reply

The casino decided that the withdrawal to e-wallets is technically impossible. I'm asking why are they there? Another scam. Once again they told me to send the transfer details to their email bank name number and so on. I sent the data, I am currently waiting for this transfer order ... The problem is that 3 weeks ago I already sent them this data, the transfer allegedly made the money, I did not receive it and the payment was returned to my account as another payment ... I doubted that I will ever get it back from them your money 🙁

Thank you very much, Alladyn314, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Alladyn314,

I've just reviewed your case and am very sorry that you came across such an issue. In order to help you resolve the problem, I will contact the casino.

I'd like to invite 5Gringos Casino to join this conversation and participate in the investigation.

Could you please provide some information regarding the player's failed withdrawal requests? Why are the funds getting credited back into the player's account balance?

Thank you.

Kind regards,

Tomas

They won't write back they are a bunch of thieves.

This is my fifth attempt to withdraw this winnings. It's the same every time. They make you wait. I've waited four times for a week and each time it's the same technical error or broker's fault. The money always comes back to the account to be rotated again and thus lost. I am currently waiting for a transfer from them which I know will not come anyway. Today I am waiting for the third day for the transfer. They say you have to wait 3-5 days. Nonsense. Because the money won't arrive anyway because they certainly haven't even sent it. When I want a bank transfer confirmation from them, they don't send it, changing the subject, asking for patience and so on....

I don't understand how they can legally function?? What right who gave them this license if they don't do the most important thing they don't pay money!!! Deposits work perfectly 20 seconds and already paid, and I've been waiting for a payout for a month and a half and the same talk over and over again .... I earned money legally, I won, I verified the account, they got everything they wanted and they can't ask for a payout, please publicize this case so that they can't continue be unpunished... This is usually fraud and theft. On every recommended casino page, this casino should be at the top with a warning to avoid it! This pseudo-company should no longer exist. Seriously, no one can get their ass up?

This is what their pseudo withdrawal confirmations look like. After all, there are no details in them! From the confirmation alone, you can guess what's wrong.

I just can't with them anymore... The payment was ordered 3 days ago and what?

Today I got information that your payment has been transferred for implementation, it is simply unreal absurd they create!!!

Dear Alladyn314,

I truly understand your concerns, but let me please inform you that I'm currently in touch with the casino's representatives, and we are investigating your case in order to find a fair resolution.

I will keep you updated on any developments.

Thank you for your understanding and patience.

Kind regards,

Tomas

Dear all,

Thank you for reaching out.

First and foremost, we would like to apologise for the inconvenience caused during the withdrawal process.

We would like to inform you that the withdrawal request for 8000 PLN has been processed from our side. Please expect it to arrive at your account in the nearest time.

The reason for the delay was the issues on the side of the payment provider.

Should you have any other questions, feel free to contact us.

Best regards,

5Gringos.com

Thank you, 5Gringos Casino, for providing the information.

Dear Alladyn314,

Could you please confirm once you have received the payment? So we can close this complaint as resolved.

Thank you.

Kind regards,

Tomas

Hello yes after two months I have graciously received my deposit after a hundred emails and five refunds and an order to turn over the same money over and over again. In this casino, nothing is true, everything is a lie. It is not possible to withdraw a larger amount from there, because after a few days of not playing, the VIP level drops to 0, i.e. the daily payment is max PLN 2,000, not PLN 6,000. The regulations say that the level drops after a month. It was 2 days for me. You wait a month or more for the payment, so PLN 30,000 is unlikely to be withdrawn from there in a year. In addition, deposits that disappear and do not return. Almost none of the payment methods work. There are much better certain casinos. No, I will change my mind to this company, my rating is 0/10. Worst casino I have played in for 5 years out of about fifty! Let this be a warning to new players. They only paid when I brought up the subject here and I was about to file a lawsuit.

Casino gurus you are professionals, 6+ rating for you!

Dear Alladyn314,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas