The player from Germany has been experiencing delays for six weeks regarding the status of their withdrawal, receiving no responses to numerous emails and the same repetitive excuses from support during live chats.
5Bonuses Casino - Player’s withdrawal is delayed with no updates.
Amount: €450
5Bonuses Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
6d 18h 11m 12s
Case summary
5 hours ago
Public
Public
5 hours ago
Dear Tooooony,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Tooooony has 6d 18h 11m 12s to reply
