24betting Casino - Player claims that payment has been delayed.

6 days complete amount not credited

Dear ptembadmani,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Please do fast payment

hello

re transaction id: 12622553 for 4,300 rs

we have not delayed this transaction, and we have never told this player that it was delayed.

we have already replied to the customer that it was approved on our side and sent, which was on 18th july

and we have already given this player the imps number as proof it was done on our side:

320104990144

Just because this player hasnt recieved his wd amount, it does not mean that we have delayed it or not sent it.

we have sent it.

there can be any number of reasons why he hasnt recieved it, which is usually Indian bank server delays and maintenence which takes place over weekend

If by friday of this week, this amount is still not recieved - and we will need to check players bank statement for this account first - , then we will re-credit his account with this amount, no issues.

regards

screenshot of previous communication and time stamp above

Dear ptembadmani,

Have you received your withdrawal from the casino yet?

Dear ptembadmani,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.