An Argentinian player's account at 22bet had been blocked, which prevented the player from withdrawing their funds. The casino had not provided a reason for this action. The player had registered with the platform in February 2024 and had been involved in sports betting without any active bonuses. After reviewing the case, we concluded that we couldn't assist the player due to the issue being solely related to sports betting, an area where we lacked sufficient expertise. Therefore, the complaint was rejected.
22bet Casino - Player’s account blocked without specified reason.
Amount: $138,000 ARS
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Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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9 months ago
Translation
22bet had me send them the required documentation, and I have previously made a normal withdrawal of my funds. Even so, after sending them my documents, I received an email saying that my account was being blocked and now my funds. They refuse to answer me about it and are ignoring my messages.
They told me that the reasons for the account cancellations were many, and they gave me a list of the terms and conditions stating why an account was cancelled. However, they never actually told me why mine was specifically cancelled. I also asked for proof of this and they simply ignored my messages.
The attached image shows the previous withdrawals that I made which I paid to 22Bet.com through astropay. This proves that there should have been a document verification before this due to the amount.
Automatic translation:
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9 months ago
Dear gustavogustavo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
Translation
I registered on the platform at the beginning of February 2024 and only participated in sports betting. I did not have any active bonuses at the time they blocked my account. I sent him a gmail with an email that 22bet sent me
Edited
Automatic translation:
Public
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9 months ago
Translation
I registered on the platform at the beginning of February 2024 and only participated in sports betting. I did not have any active bonuses at the time they blocked my account. I sent him a gmail with an email that 22bet sent me
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9 months ago
Thank you, gustavogustavo, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.
We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
