The player deposited in the casino but the amount wasn't credited to her casino balance. We closed the complaint because the player didn't reply to our messages and questions.
21 Grand Casino - Player's deposit seems lost.
Amount: €25
21 Grand Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
21 Grand Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Deposited €25 and got nothing, my money is gone. No one has answered the chat for days. Very annoying.
Automatic translation:
Public
Public
1 year ago
Dear burkhardtmichaela1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
