The player from Brazil had reported a delay in his withdrawal process, which had exceeded 8 days. The casino's support team had continually asked for more time. After our team's advice to wait for at least 14 days after the withdrawal request before filing a complaint, the player had reported that his withdrawal was returned to his account. He then made a new withdrawal request which was successfully credited. Consequently, we had marked the complaint as 'resolved'.
1xBet Casino LAT - Player's withdrawal is delayed.
Amount: 2,452 R$
1xBet Casino LAT
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
1xBet Casino LAT has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Translation
I submitted a withdrawal request over 8 days ago, via pix, and it still hasn't hit my account. The support team keeps citing deadlines that have already passed and continually asks for more time. I need my money!
Automatic translation:
Public
Public
6 months ago
Dear Bruno_Lobo337,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
6 months ago
Translation
Hello, I want to thank you! Then the withdrawal returned to the account and I made a new withdrawal request and it was credited successfully!
Automatic translation:
Public
Public
6 months ago
Dear Bruno_Lobo337,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
