Yana cannot access her account at this casino as it got blocked when she wanted to make a withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Yana,
Thank you for submitting your concern to our website. And I am sorry for your troubles. First of all, I would like to ask if you have ever been in contact with the casino regarding this issue? And have you ever succeeded to withdraw your winnings from this casino before?
Kind regards,
Satrio