HomeComplaints123 Spins Casino - Player got her account blocked.

123 Spins Casino - Player got her account blocked.

Amount: 171,408 руб

123 Spins Casino
Safety Index:Above average
Submitted: 09 Oct 2019 | Case closed : 29 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

Yana cannot access her account at this casino as it got blocked when she wanted to make a withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
5 years ago
Translation

I can not enter the profile. To withdraw funds.

Automatic translation:
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5 years ago

Dear Yana,

Thank you for submitting your concern to our website. And I am sorry for your troubles. First of all, I would like to ask if you have ever been in contact with the casino regarding this issue? And have you ever succeeded to withdraw your winnings from this casino before?

 

Kind regards,

Satrio

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Public
5 years ago

Dear Yana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Satrio

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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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