HomeComplaints1001 Bingo Casino - Player got annoyed by the emails from the casino.

1001 Bingo Casino - Player got annoyed by the emails from the casino.

Amount: €6,643,631,104

1001 Bingo Casino
Safety Index:Below average
Submitted: 17 Jan 2020 | Case closed : 07 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player complains that he receives many emails from the casino.

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4 years ago
Translation

Why do I get countless emails ?????? Every few minutes is a burden

Automatic translation:
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4 years ago

Dear Borislav,

Thanks for submitting your complaint and I’m sorry for your difficulties. Could you please answer a few questions so that I can fully understand what the issue is? Did you close your account at this casino? Also, have you ever contacted the casino regarding your issue? This casino is marked as closed in our database. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Satrio

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4 years ago
Translation

I haven't closed an account or have anything to do with it. Countless sms came from once ...

Edited
Automatic translation:
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4 years ago

Hi Borislav,

Thanks for your reply. Could you forward me those emails to satrio.y@casino.guru?

Regards

Edited by a Casino Guru admin
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4 years ago

Dear Borislav,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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