The player got disconnected while playing slots and his wins were not credited. The complaint was closed as the player stopped responding.
ZetCasino - The player got disconnected while playing slots.
Amount: €600
ZetCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
ZetCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
While I was playing slot Riot 2 - Mascot the account disconnected and kicked me out of the slot I was not credited the extra money I was playing I was on a bonus round and the great thing is that looking at the history it all disappeared as if I did not I had ever played!
And the strangest thing is that opening the slot in question does not let me play ....
Automatic translation:
Public
Public
2 years ago
Hello tonyaica,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Did you create any proof of the disconnect from the game?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hi yes I pointed out the situation after 10 minutes after disconnection and also the day after and again the other but nothing answered me that I had never played this slot.
Even today if I open that slot it tells me error 2200 the winnings are blocked together with the slot, the bet was with real money I started with 100 euro played for 1 euro then from 2.50 euro made the winning bonus of 700 euro then I got to 600 euro while he gave me a second bonus they threw me out of the slot and I was no longer able to enter it he took the winnings.
I sent a picture with the disconnection of the game but nothing to do I do not know how to recover the winnings.
If you want I also have a chronology but I understand little about it.
My account is verified deposit and i withdraw smoothly
Edited
Automatic translation:
Public
Public
2 years ago
Could you please forward all the evidences/screenshots/conversations with the casino to nikolas.b@casino.guru?
