The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.
ZetCasino - Player's withdrawal has been delayed.
Amount: €700
ZetCasino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
On April 6, 2024, I attempted to make a withdrawal of 700 Euros, but received an error message stating, "Withdrawal not possible, Revolver x 1".
Since that day, I've been in daily contact with the casino, but each staff member is only appeasing me. I was told that the finance department would get in touch. One staff member wrote to me on Monday that my withdrawal would be manually processed. Still, nothing has happened. I am continuously asked to be more patient.
Please, I need help as I am not making any progress on my own.
Automatic translation:
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1 month ago
Dear Leptis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Could you post a screenshot of the error message here in this thread?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Dear Leptis,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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