HomeComplaintsZetCasino - Player’s account was blocked.

ZetCasino - Player’s account was blocked.

Amount: €28,000

ZetCasino
Safety Index:Very high
Submitted: 04 Nov 2019 | Case closed : 23 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Daniel from Hungary played in Zet Casino for several days. During this time he won €28000, then casino blocked his account. No reason was given to him.

Public
Public
4 years ago

The casino did not pay out my winnings I paid € 200 and played for 4 days every day for at least 5-6 hours the winnings came nicely but once my account was disabled I did not break any rules I did not play without a bonus please my money!

Public
Public
4 years ago

Hello Daniel.

I am sorry that you have trouble with Zet Casino. Could you please tell me more about your gameplay? Which games did you play and how much did you bet? Did you try to contact the casino support and ask them what’s happened?

Public
Public
4 years ago

Dear Daniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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