ZetCasino Review

The player from Italy had successfully verified his account but faced issues withdrawing funds that were below the daily limit. For the past 3 to 4 days, the withdrawal had been blocked by the system, with no explanation provided by the support team. The issue was resolved after the player received authorization for a €100 withdrawal, and subsequently, all winnings were successfully cashed out. The complaint was marked as 'resolved'.

The player from Brazil had four pending withdrawals totaling 7400 BRL at Zetcasino, which had been on hold for the past month without explanation. He sought assistance to have his funds approved. The Complaints Team had attempted to clarify the situation by reaching out for additional information but did not receive a response. As a result, the complaint was rejected due to lack of communication from the player.

The player from Brazil raised concerns about game fairness in the casino. The player expressed dissatisfaction with the casino's practices. The Complaints Team reviewed the case but concluded that there was no evidence to support the player's claims. As a result, the complaint was rejected.

The player from Germany reported frequent crashes during games when winning or using free spins, which resulted in either no winnings or minimal credits. Additionally, the free spins vanished, preventing the replay of the last spin. The issue could not be resolved as the player did not respond to requests for supporting evidence, leading to the rejection of the complaint.

The player from Greece had signed up at Zet Casino and received free spins that grew to a total of 1500 euros, but was later informed that the funds were ineligible for withdrawal due to terms regarding winnings from free spins. After requesting a withdrawal of 500 euros, the transaction was canceled, and the remaining funds were deducted. The player alleged that customer service had provided incorrect information about the eligibility of the funds. The player's lack of response to the Complaints Team's inquiries prevented further investigation.

The player from Ontario had requested a withdrawal of $500 from ZetCasino two weeks prior but had not received the funds yet. Despite multiple emails, the casino claimed the delay was with the payment provider, leaving the player frustrated with the lengthy process. The complaint was escalated to the Complaints Team, which sought further information from the casino. Ultimately, the player's withdrawal was returned to her casino balance, and she was advised to resubmit the request using a different method. The case was later rejected due to a lack of response from the player.

The player from Saskatchewan encountered unauthorized charges from the payment processor Promptstorms VILNI after depositing money into Zetcasino. Despite filing a fraud complaint with his bank and reaching out to Zetcasino for assistance, there was no resolution, as the casino directed him to contact his bank. The player confirmed that no money was credited to his casino account, but he would be reimbursed by his bank due to the fraudulent transactions. The Complaints Team concluded that they could not hold the casino responsible for the payment processor's actions and closed the complaint.

The player from Germany had won over 14,000 euros at Zetcasino using bonus credits but faced a deduction from his account, which he claimed was due to a cancellation of the deposit that he disputed. After contacting support, he learned about a newly highlighted term that limited bonus winnings, which he argued had not been stated before. At that point, his account was frozen, and he had not received any further communication from the support team. The issue was resolved when the complaint was rejected because the player did not respond to the Complaints Team's inquiries, which prevented further investigation.

The player from British Columbia had deposited 1,200 CAD, won 3,150 CAD, and later discovered that their account had been closed by Zet Casino. The casino had informed the player that the account was closed based on an administrative decision and deducted 1,950 CAD from the winnings. After a series of communications regarding KYC verification, the player provided the necessary documents, and the issue was resolved when the player confirmed receipt of the winnings. The complaint was then considered successfully resolved by the Complaints Team.

The player from Austria requested a withdrawal of 100€ on June 30th but received only messages stating she had to wait. She was unable to withdraw the remaining 977€ balance until the first withdrawal was completed. The casino requested additional documents for verification, which were provided by the player. After verifying the documents, the player's account was approved, and the remaining balance was successfully withdrawn. We confirmed the resolution of the issue.

The player from Ontario had deposited a total of $150 into Zet Casino. The first $50 deposit had been successful, however, the subsequent $100 was not credited to their casino balance despite being debited from their bank account. The player had not received assistance despite attempts to resolve the issue through email and live chat. We had advised the player to contact their payment provider for an investigation which could have taken approximately one month. Despite extending the response time by 7 days, the player did not respond, leading us to reject the complaint due to a lack of further information.

The player confessed their gambling addiction to the casino and took steps to close the account after losses exceeding 12,000€, but did not receive any response from the casino for almost a month, leading them to lose an additional 1232€. The player demanded a refund for the losses incurred after the confession. Notably, the player's confession email was sent from a different address than the one registered with the casino. It was confirmed that the player's account closure was delayed, but the evidence reviewed showed that the last deposit to ZetCasino was on April 22, not April 24 as claimed by the player. Further deposits were made to a sister site, not ZetCasino. Therefore, no refunds were issued.

The player from Greece had reported that the casino arbitrarily cancelled her bets and returned her money, and her withdrawals were debited from her account. She had registered her account a week prior and hadn't been asked for any account verification. She had been involved in sports betting and casino games without a bonus. The Complaints Team was unable to proceed with the investigation due to the lack of response from the player to their follow-up questions. Hence, the complaint was rejected.

The player from Germany had encountered challenges with ZetCasino. Despite having been a regular player and having successfully withdrawn funds in the past, his account was frozen after he attempted to withdraw winnings of 1,300€. The casino had requested proof of ownership for a credit card that the player no longer possessed. Despite the player's attempts to provide other proofs and the team's efforts to mediate the situation, the issue remained unresolved. Frustrated, the player decided to play his balance down to zero and stopped pursuing the matter, leading us to reject the complaint.

The Italian player had requested several withdrawals totaling 2400€ and had not received any payment. The player had also requested account closure due to gambling addiction, but the casino denied it, stating it would lead to cancellation of all winnings. The player alleged that the delay in withdrawals had led to further losses. Despite our attempts to gather more information, the player did not respond to our inquiries. Therefore, we could not investigate the matter further and had to reject the complaint.

The player from Germany experienced a delay in withdrawal of his winnings amounting to 100€ since 15.03.2024. Despite multiple inquiries, he had been continuously told the finance department would handle it yet no progress had occurred. After the complaints team had been engaged, it was discovered that the player had not received a request for KYC verification and had won without a bonus. The casino was then contacted by our team, and they responded by providing proof of payment. The player acknowledged receipt of the payment, albeit late, and the case was subsequently marked as resolved.

The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

The player from Greece had his casino account closed due to a self-exclusion query, which had been initiated without his consent. Despite his attempts to communicate and resolve the issue, the casino had not responded adequately. The player had sought to reopen the account and withdraw his pending funds of €2,000. However, the casino had claimed that the player had requested self-exclusion due to a potential gambling addiction and, as per their policy, his account had been closed and the funds were voided. Despite our team's efforts to mediate the situation, the player did not respond to our queries, thus we were unable to further investigate and had to reject the complaint.

The player from Spain was unable to access the Zet Casino site after their first visit, in which they had won 320 euros. They were concerned about the safety of their payment details due to the inability to access the site from different devices and browsers. The player had not made any previous withdrawals or completed the verification process. The casino had cancelled the player's withdrawal, stating they needed a different deposit method, which the player could not provide due to their inability to access the site. The casino claimed that the player had used all the funds in slots after the withdrawal was cancelled. We were unable to assist the player further as they confirmed they had played their funds. The complaint was subsequently rejected.

The player from Germany had experienced an unexpected account freeze while in the process of converting a 100% wager bonus, with 53% still needing to be converted. Despite having reached out to customer support, he had received no further communication. We had asked the player additional questions to better understand his situation and had extended the complaint response time by 7 days. Eventually, the player's issue had been successfully resolved, and we had marked the complaint as 'resolved' in our system.

The Greek player had encountered problems with the casino's withdrawal process. The player had deposited €60, won €200, and requested a withdrawal. However, after six days, the withdrawal was still in the process of being processed. The casino had informed the player that account verification was not necessary. The Complaints Team had extended the timer for the casino to process the payment and had adjusted the disputed amount to €200. Due to the player's lack of response to further inquiries, the complaint was eventually rejected, but it could be reopened in the future if the player decided to communicate again.

The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.

The player from Greece had their account and live chat access unexpectedly frozen after making initial withdrawals. The accountwas previously legally verified and contains €21,000 that the player cannot access. The casino has provided us with comprehensive evidence of fraudulent activity, therefore, we have rejected the complaint.

The player from Ontario is experiencing an issue with Zetcasino — upon attempting to log in for a withdrawal of $2653, the player is automatically logged out. Player stopped responding to our question therefore the complaint was rejected.

The player from India deposited money into their Zetcasino account twice via UPI. Unfortunately, the casino account wasn't updated with the deposit. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany requested three withdrawals less than two weeks prior to submitting this complaint. None of them have been processed. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany had been blocked due to unsuccessful verification. The casino then stated that the player had registered multiple accounts. The player explained that the second account belonged to his ex-girlfriend and that she lived in the same building as him. The casino responded and stated that they were conducting a further investigation and would inform us of the outcome. Upon concluding their investigation, the casino stated that the player's winnings would be paid to them but their account must remain closed. The player received his payment and the matter was resolved.

The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We contacted ZetCasino and its representative informed us that the player is requested to verify his account. The player stopped responding after that and we were forced to reject the complaint.

The player from Hesse has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was closed because the player submitted 2 complaints about the same issue.

The player from Germany has requested several withdrawals 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal almost 2 weeks ago prior to submitting this complaint. It has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal ten days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Cyprus is not able to withdraw his winnings due to unfinished KYC. The casino apologized to the player for the difficulties and stated that although there were still some outstanding documents required to complete the verification, the withdrawals would be processed. The player received their payments shortly after and the issue was resolved.

The player from Germany has bought Free Spins that were not credited. Now he's experiencing difficulties obtaing a refund. Even though we assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player from Italy had an active self-exclusion in sister casinos due to a gambling problem. He believes that he should not have been able to register a new account with ZetCasino. Player’s complaint has been resolved successfully.

The player from Germany had his account has been blocked after requesting a withdrawal. The casino claims he opened multiple accounts. The issue was successfully resolved, the player received his winnings.

The player from Germany has requested a self-exclusion without stating the reason why. The account remained accessible. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing account verification. Casino started to pay him in installments after successfull verification so we consider this case as resolved.

The player from Italy is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany requested a withdrawal and account closure. He was informed, that the withdrawal had to be processed first, however the transaction was cancelled and funds returned to his account. The issue was eventually successfully resolved.

The player from Italy has requested withdrawals two weeks ago. Unfortunately, they have been pending since. The player started to receive his withdrawals, however at one point he ceased to communicate with us, therefore we were forced to reject this complaint.

The player from Italy has been accused of opening multiple accounts, but she isn’t aware of it and she would like to prove her identity. The complaint was rejected as the casino sent us evidence of account duplicity.

The player from Germany has been accused of breaching betting rules without further explanation. Consequently, his winnings have been cancelled and account blocked. The issue was resolved, the player received his funds.

The player from Spain experienced difficulties trying to close his account at Supabet. Despite multiple attempts to confirm the closure via email, the account remained open. After further communication, he successfully provided the necessary information, and the casino subsequently closed his account. The issue was marked as resolved by the Complaints Team, confirming the player's account closure.

The player from Germany requested to close his account due to gambling addiction but had not received any response from support despite multiple attempts via email and live chat. The issue was resolved as the player confirmed that the account could be closed. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from Germany faced repeated issues with a withdrawal of 580 euros, with the casino providing varying reasons for cancellation, despite initially being verified. They continually requested new documents, leaving the player frustrated and uncertain about their withdrawal status. After ongoing communication and persistence, the player's issue was resolved, and the winnings were successfully received. The complaint was marked as 'resolved' in the system.

The player from Portugal faced issues with withdrawal requests being rejected by the casino, despite having a fully verified account and previous successful withdrawals. A €700 withdrawal was denied without justification, and customer support was unable to provide an answer after an hour of chat. The issue was resolved when the player confirmed receiving the withdrawal, and the casino's support became attentive after multiple complaints. The player expressed renewed confidence in the casino following the resolution.

The player from Italy faced issues with withdrawals being re-credited to her account while being asked to verify documents again, despite having completed the verification process previously. She stated she had not used bonuses or free spins. The issue was resolved after she successfully submitted the required selfie for verification, leading to the approval of her documents. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany had registered at Winsane Casino without knowledge of its invalid license in Germany and had attempted to self-exclude due to gambling addiction, but received no response. He had deposited €1650 into the casino and was seeking assistance in closing his account and reclaiming his deposits. The issue was resolved when the player received his money back after further communication with the casino's support team. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

The player from Italy experienced difficulties withdrawing her balance after submitting the required documents. She was repeatedly asked for a screenshot of a bank card statement but only had a Postepay Evolution statement, which had not been approved. The issue was resolved after the casino reviewed her case and provided her with the necessary steps to complete the verification process. She confirmed that the problem was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany faced issues with withdrawing money, as the casino repeatedly rejected her withdrawal requests despite her submitting the required documents daily for the past 5 days. She needed to provide a selfie with her ID and an elbow visible, along with a Paysafe document showing her deposit, but verification had not been successfully completed. The issue was resolved after the player confirmed that the necessary documents were successfully submitted and accepted by the casino. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Italy requested to close their account at Winsane Casino but faced delays and unresponsive customer support. They wanted to close the account to prevent further gambling temptation. The account was successfully closed following the player's confirmation, resolving the issue.

The player from Germany had their withdrawal request denied by the casino without an explanation. The issue was resolved when the player received their winnings after further communication with the casino.

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from Ontario had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. The issue was resolved as the player confirmed that she received her winnings after the recommended time frame had passed. The Complaints Team marked the complaint as 'resolved' in their system following her confirmation.

The player from Ontario had requested a withdrawal on January 20, 2025, but had not received the funds. Despite being a verified account and a long-time customer at Greatwin, he faced some payment delays. After the Complaints Team intervened, the casino confirmed that the withdrawal had been processed, and the player subsequently received $400. The issue was then marked as resolved in the system.

The player from Manitoba had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. After several communications regarding the delay, it was confirmed that the player's account had been fully verified, but the withdrawal had remained pending for 24 days. Eventually, the player received the funds, and the issue was marked as resolved by the Complaints Team.

The player from Portugal had won €1000 and attempted to withdraw €500, but despite the casino's stated 4-day processing time, the withdrawal had been delayed for 5 days. The support response consistently cited payment delays, and the player ended up spending the remaining €500. The issue was resolved when the player received the withdrawal 13 days later, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Finland tried to withdraw 300€, but the casino malfunctioned and credited it as a deposit, causing the player to wager the amount. A subsequent attempt to withdraw also turned into a deposit. The player wished to withdraw the funds without further wagering, but the issue remained unresolved. The player’s issue was finally resolved when the casino accepted a manual withdrawal.

An Italian player was unable to withdraw his winnings from a successful bet. The casino continuously cited technical or provider-related issues as the reason for the withdrawal delay, despite the player trying different withdrawal methods. After the player changed his withdrawal method, he received a confirmation email from the casino. We involved a representative from the casino in the conversation for further clarification. Eventually, the player confirmed receiving his payment, leading us to mark the complaint as 'resolved'.

The player from Italy had deposited €20 in crypto and won €200. However, he faced difficulties when he tried to withdraw his winnings, as the online casino required another deposit to initiate the withdrawal. The player's account wasn't in need of verification, and he had cancelled a bonus offer, nullifying any winnings from it. The player had deposited a second time to withdraw his winnings, which initially remained pending beyond the stated timeframe. After our intervention and correspondence with the casino, the player's withdrawal had been successfully paid out.

The player from Greece had noticed an unexplained deduction of €129 from his account balance after he made a withdrawal of €450 from his winnings of €701.68. Despite several interactions with the casino's customer service, he had received inconsistent explanations for the deduction. The player had not verified his account with the casino yet and his withdrawal was still pending. He had believed the deduction was a mistake as he had won the money from free spins associated with his deposit, not from no-deposit free spins. We had engaged with the casino to clarify the issue. The player later reported that the casino had refunded the deducted amount, attributing it to a system error. The issue was thus resolved.

The player from Greece won €9,000 but is facing slow withdrawal limits of €500 per day, with only 3 withdrawals allowed in row. The casino's process could take the player three months to receive all the winnings. The player is asking for help to quicken the withdrawal process. The complaint was resolved as the player got paid out.

A player from Germany claims to have met the wagering requirement of a 30 euro bonus, contrary to the casino's assertion that she has only wagered 150 euros instead of the required 1500 euros. After the misunderstanding was cleared by the casino support the player asked us to close the complaint.

The player from Germany reports that their winnings from the Power Spins slot game disappeared twice. Despite passing ID verification, the casino hasn't provided a solution or an explanation. The player confirmed the issue was resolved.

The player from Germany has deposited over 12,000 euros in the casino but hasn't received any payouts yet. The payout process is slow, with limitations on the amount that can be withdrawn per day. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria requested a withdrawal 4 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New Zealand had requested a withdrawal of $400 NZD on January 26, 2025, but it remained pending for nearly a week despite the casino's terms stating a processing time of up to 72 hours. He had attempted to communicate with support multiple times but only received the same unhelpful responses. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Germany faced delays in withdrawing his winnings of €450 from Cashwin, despite assurances from support that his case would be prioritized. He had completed the KYC process, which involved submitting over 20 documents, but the withdrawal had not been processed within the promised 72 hours. The issue was eventually resolved.

The player from Italy encountered issues with account verification at the casino, as they repeatedly rejected her photo holding his ID along with a note. The issue was resolved after the player successfully verified his account by submitting multiple photos. He decided to close the account afterward and the player consider the case resolved.