HomeComplaintsYbets Casino - Player's withdrawal is delayed.

Ybets Casino - Player's withdrawal is delayed.

Amount: $1,000

Ybets Casino
Safety Index:High
Submitted: 03 Oct 2024 | Case closed : 21 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Ukraine had been waiting for a withdrawal from the casino for 3 days and was growing concerned about potential issues based on online reviews. The Complaints Team had acknowledged the delay, explaining that it was common for withdrawals to take several days due to processing times or KYC verification. However, as the player did not respond to further inquiries from the Team, the complaint was unable to be investigated and had been rejected.

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1 month ago
Translation

Good evening!

They haven't paid out the money for 3 days now.


I'm reading reviews and I'm concerned about this online casino, hoping not to be scammed.

Automatic translation:
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1 month ago

Dear igormakarov1919,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

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1 month ago

Dear igormakarov1919,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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