Woocasino - Player’s struggling to complete KYC verification.

Hi they will not release my money due to incorrect documentation yet I have provided them with everything I had to

Dear Kristy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents you have already provided? Have you received any explanation from the casino about what is wrong with your documents?

Please, forward any relevant communication to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.