WONDER CASINO Review

The player from Japan had suspected that the game Moon Princess Trinity was designed to disadvantage the player. He had also reported multiple unresponded attempts to contact support regarding RTP (Return to Player). We had informed him that without additional evidence, we couldn't pursue the case based on his claims alone. Despite extending the response deadline, the player didn't provide further information, which led us to reject the complaint due to lack of evidence.

The player from Japan is facing issues withdrawing their winnings from Wonder Casino. Although initially, he was able to receive the first deposit bonus and win, the casino later denied the player's withdrawal request and confiscated his winnings, claiming he was not eligible for the bonus. Basically, the player allegedly used the first deposit bonus in the past and it was the second time he used it the last time, which is prohibited. However, on the other side, he was allowed to claim and use it for the second time. The casino was not able to provide us with more details, so we asked the complainant about them. The complaint was later rejected because the player stopped responding to our messages and questions.