Winsly Casino - Player’s withdrawals are delayed across multiple casinos.

My complaint concerns not only Winsly Casino but also the following websites operated by the same company: Reko Casino, Slot Cloud, and Nifty Casino. I have funds on these websites as follows: Winsly: €484 Reko Casino: €1,199.93 Slot Cloud: €1.20 Nifty Casino: €24.58 These websites are not allowing me to withdraw my funds. I have sent them all the requested documents multiple times, following their instructions. My address and ID documents have been approved, but the documents proving my funds have not been accepted. I first submitted proof of my funds 1.5 months ago. Since then, I have received additional requests and have provided the requested supplementary documents each time. I have been contacted by representatives from several of the mentioned websites regarding this matter. Their communication has been vague, and their responses have taken a very long time. I have not been given a proper reason why my documents are not being accepted. The documents I submitted were in accordance with their instructions and contained all the requested information. The last time I sent documents was over two weeks ago. Since then, I have not received any response

Dear KSydveela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing funds from the casinos you mentioned. To better understand your situation and assist you effectively, could you please provide us with more details regarding the following points?

• What specific documents did you provide as proof of your funds?
• Can you clarify the reasons given by the casinos for not accepting your documents?
• Have you received any communication indicating the status of your latest document submission?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Thank you for your response.

I have sent them the account statements for the requested dates from my two bank accounts, one of which has not been used for deposits to any of their websites. They also requested account statements for this second bank account. Additionally, as agreed, I have provided an image of my stock portfolio.

I have been told that not all transfers to their websites are visible on my account statement, which is not true. The account statements have been unedited and printed directly from my bank. It has also been stated that the statements do not show how my account balances have developed.

I have not been contacted by them in any way since the last submission of documents.

Please note that we can handle only one complaint per casino at a time. Therefore, we will now focus on resolving your issue with Winsly Casino.

To assist you further, please forward all communication with Winsly Casino’s customer support regarding your verification to veronika.f@casino.guru.

Additionally, could you confirm whether all your other documents—aside from the source of funds and bank statements—have been approved and verified?

Looking forward to your response.