Winpot Casino - Player is experiencing difficulties with her withdrawal.

Hello, good evening, I had a problem with the winpot casino, that casino gave me 500 pesos per registration, which I had to play and be able to unlock the bonus to win $2,500 pesos, which I did when I had $9,800, the amount disappeared and they put 2,500 pending but no. They put it as a withdrawable balance which they put me in as a deposit above 250 to be able to dispose of my earnings which was a fraud and I deposited and they gave me the 2500 as a bonus for the first deposit so as not to pay me now I had to play the 2500 x 50 and win about 60 thousand to be able to withdraw which is impossible since I never accepted the second bonus and they refused to pay me what I earned for the first bonus I have all the evidence

Dear Olveraberenice27,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

I have checked the Terms and Conditions of the no-deposit $500 bonus and this is what I found:

EARNINGS: Earnings from bonus money are limited to $2,500. and are not withdrawable even if you meet the wagering requirements

All winnings from the $500 free promotion will be added to your pending winnings balance until all of the above conditions are met, and can only be used to complete the wagering requirements of the next deposit bonus earned by the user.

If the user has made a deposit of less than $200, they will lose the profit generated by the $500 free promotion.

Could you please advise how much money have you deposited to the casino? Have you received the next deposit bonus from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronica

Ok, I say that it is fraud because clearly it was intentional since they told me to deposit more than 200 to be able to dispose of my winnings that the casino gave me, at no time did they tell me to deposit unless they lied to me so that I would lose the money, I have the proof

Besides, as they explain, at no time did they put the 2,500 as earnings before the deposit, it was already as a bonus and they themselves lied to me, they know that if you deposit more than 200, you lose it because they wanted me to deposit that amount, which I did not already know that they lied to me, dissenting If I did not deposit that amount, I would not be able to receive my earnings

If they squat all the necessary evidence, I will capture everything

Ami told me that I would deposit over 200 and I deposited 230 pesos

My balance disappeared when I reached $9,900 because I had already met the bonus requirements

Besides, I was also unable to recover the $230 deposited once I made the deposit, they immediately put it as a bonus also with my other earnings from the first bonus

It's not fair to me that they cheat people like this, the vdd is super bad vibes, I have played in many casinos, none of them have done that to me

Even though it is very difficult to release the bonus, they come out with the fact that they do not pay you the profits, a bad plan

I would like them to give me a solution since no casino does that, only this winpot

I have not received an answer ???????????????????????

Thank you very much, olveraberenice27, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks I hope you can help me

Hello, do you have an answer to my case?

Hello, olveraberenice27,

I am sorry to hear about your unpleasant experience, and sorry for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Winpot Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Winpot Casino team,

Could you please provide us with an explanation of the player's situation in more detail?

What are the bonus terms and conditions valid for the bonus(es) in question, and how can the player withdraw his winnings?

Thank you in advance for providing the information.

Hello, thank you very much for your help. I hope the winpod casino has an answer as soon as possible.

I also have another question, here I clearly say that your first deposit doubles up to 10 thousand pesos, at what moment I say that the balance is put as a bonus, on the contrary, they did not duplicate anything, they only took away my earnings from the first bonus so much that I struggle to get to the goal that they ask to release the bonus and they need to lie to not pay the winnings clearly in the photo that I sent previously they deceived me by making me deposit more than 200 pesos according to how to dispose of my winnings it was to take them from me and it is illogical to put them as a bonus new and want one to earn more than 60 thousand to be able to withdraw that value

I have won in another casino with the bonus and they have never done something like this to me, it is the first casino that has done something of this type for me and that I have been playing in casinos for many years

I would like an answer from winpod I would like to know about my case since time has passed and nothing has given me a solution

They practically send you the message that you deposit above 200 to obtain your earnings and if not, they don't give it to you, that's why you deposit because they never put the money as a balance and then so that they come out with it, now they put it back as a bonus and I was never able to withdraw my deposit either since they took it as a bonus I also think they are aware that they do it on purpose so as not to pay

I demand a response from winpod related to my case and many days have passed

And apart from its bonus rules, clearly state that they double your first deposit, never say that they take away your earnings and put them as a bonus, they do not have to restrict earnings with the first bonus if for that they put the rules that one complied with at the bottom of the letter and I won that money with the bonus was not a deposit, they only deposited 230 that the first earnings have nothing to do with the deposit and they themselves made me deposit over 200 clearly with lies, wanting to deposit that to be able to dispose of my earnings I want an answer I am very upset I lasted many hours playing for them to get away with it

Dear olveraberenice27,

Although the casino has not responded to the complaint yet, in the meantime, I consulted the matter internally with the team, and our final decision was made.

Unfortunately, after gathering all the necessary information and the outcome of our internal discussion, we are closing this complaint as unjustified. Since the case is very specific, I would like to explain why.

Although it is a non-standard no-deposit bonus that significantly differs from no-deposit bonuses as we usually know them, we are talking about free money given by the casino, so we accept that they set terms and conditions as they see fit. Each player is obliged to read the terms and conditions, and you accepted them upon registration or claiming the no-deposit bonus.

My colleague Veronika shared the specific rules for the bonus above. They clearly say that the winnings from this bonus are not withdrawable and can only be used to complete the wagering requirements of the next deposit bonus. There is no other way how to use these winnings since they are intended for further play with a deposit bonus. If you did not accept the deposit bonus, as you claimed in your first post, it does not change anything - the disputed $2,500 just would not have been available to use and would be stuck in your account. Like this, it should help you to meet the wagering requirements of the deposit bonus used after.

Basically, despite the fact it is a very unusual no-deposit bonus, the casino acted in accordance with its terms and conditions for the specific bonus, and therefore, we are able to accept it as it relates to no-deposit bonus/free money. However, please note we took it into consideration upon updating the casino's review and rating, and those were adjusted according to the above-mentioned facts.

In case you would like to cancel the deposit bonus from your account, I am sure the casino's customer support will be at your assistance, but then it will not be possible to use the winnings accumulated from the no-deposit bonus.

I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.

Best regards,

Branislav, Casino.Guru