In this review, Whamoo Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Whamoo Casino has a Low Safety Index of 4.6, which means it ranks low in terms of fairness and safety according to our methodology. Continue reading our Whamoo Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Is Whamoo Casino fair and safe? Safety Index explained
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Whamoo Casino, we have looked closely into the Terms and Conditions of Whamoo Casino and reviewed them. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino's T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.
Whamoo Casino is a medium-sized online casino based on our estimates or collected information. It has a high amount of restrained payouts in complaints from players, when we take its size into account. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
To our knowledge, Whamoo Casino is absent from any significant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
In our comprehensive review of all relevant aspects, Whamoo Casino has attained a Low Safety Index of 4.6. We encourage players to avoid this casino and seek out one with a higher Safety Index.
Note: Whamoo Casino is linked to 4 other online casinos, based on the information we've collected. The Safety Index of Whamoo Casino takes into account the qualities of all the interconnected online casinos.
T&Cs of Whamoo Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Whamoo Casino to be unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Whamoo Casino player complaints
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 3 complaints directly about this casino in our database, as well as 10 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,824 black points in total, out of which 80 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Whamoo Casino user reviews and feedback
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 15 reviews, but have only received 13 player reviews of Whamoo Casino so far. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Company information and licenses of Whamoo Casino
Whamoo Casino is in the ownership of DialMedia Ltd and has an annual revenue estimate greater than $1,000,000. This makes it a small to medium-sized online casino according to our classification.
Whamoo Casino holds a gambling license in Malta issued by Malta Gaming Authority.
Withdrawal limits, win limits, and payment method options
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
EUR 5,000 per day
No win limit
EUR 25,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. Languages and customer support options available at Whamoo Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
Spanish
German
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Whamoo Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Whamoo Casino as good.
Whamoo Casino casino games and slots
Whamoo Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.
The casino's game library includes titles from 45 providers. This includes NetEnt, Play'n GO, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, iSoftBet, Playson, Amatic, Ezugi, BGaming, Wazdan, Red Rake Gaming, Spinomenal, Leander Games, 1X2 Gaming, Booming Games, Oryx Gaming, Atomic Slot Lab, Gaming Corps, Kajot, Reel Kingdom, Win Fast, Skywind Group, Stakelogic, Iconic21 (BETER Live), Reflex Gaming, BF Games, G Games, Fazi, Retro Gaming, Spribe, Touchstone Games, Gamomat, Blue Guru Games, Kalamba Games, Golden Hero, Revolver Gaming, Reevo, RAW iGaming, Wild Streak Gaming, Netgame, Ruby Play, Hurricane Games.
Bonuses and codes offered by Whamoo Casino
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 4 bonuses from Whamoo Casino in our database, and all offers are listed in the 'Bonuses' section.
Note: For more information about this casino's offers, check out our separate page dedicated to Whamoo Casino bonuses.
Wide range of bonuses both for new and loyal players
Nice website
Negatives
Very strict terms and conditions
Maximum daily withdrawal for Neteller, Skrill, Debit/Credit card is €1000
Not all payment methods are available for all countries
Some unresolved complaints
Interesting facts
Weekly withdrawal limit for players who withdraw a sum of money equal to or greater than 5 times their lifetime deposits across the casino group is €5,000
Browse all bonuses offered by Whamoo Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(13)
User reviews of Whamoo Casino
This is a place to share experience with Whamoo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I'm leaving a review here having had a justified complaint which resulted in a lot of points against Whamoo being listed here.
During the verification process, I had to visit Bank of Ireland twice to get statements that were stamped by the bank. They rejected the first lot without giving any decent reason, and then they rejected / told me there was discrepancies identified in my documents. This was obviously in bad faith as I don't see I could obtain a more legitimate source of information than having a branch stamp each of my statement pages to verify their authenticity.
I did register a complaint with the ADR, which has been rejected as they claim I didn't register a complaint directly with Whamoo first. I tried, but since they refused to engage and clearly were intent on not paying my winnings, I had no choice but to then bring a dispute via casino.guru
Since Whamoo won't engage with me, or Casino.guru, and the ADR won't accept a complaint without Whamoo's complaints process first being followed, I'm in a chicken and the egg scenario which has meant my winnings have gone unpaid. I reached out to their payments verification team several times to register my dissatisfaction over a period of a couple of months but I never heard back. Customer support confirmed on more than one occasion that the matter had been escalated.
If you're a high roller and thinking about playing somewhere, don't make it Whamoo or any of their casinos. Just play somewhere that doesn't want you to get your bank statements stamped then reject them anyway, and then refuse to talk to you.
There are loads of great casinos out there instead.
Refused to engage with a complaint directly
Refused to engage properly with Casino.Guru
Payments verification email given does not respond
Will use any excuse to avoid paying winnings
Whamoo Casino
Hi devscott87,
Thank you for your review.
I am sorry to hear that you didn't have the great experience with your account that we want our players to have.
We didn't receive an official complaint from you to respond to, but I've checked your account out further to this review. It seems we asked you to verify your account before processing a withdrawal - pretty standard practice. There were discrepancies between documents you sent us (both with the data on your account, and the documents between themselves). So we asked you for extra documents (as AML law tells us to). Unfortunately, our verifications team still had substantial reasons to suspect that some of the documents provided were not genuine. As a result, your account was closed and winnings voided.
There are limits with what we can share here publicly (versus if you'd followed our Complaints Procedure and submitted a complaint to us: https://whamoo.com/complaints), which may be why the dispute wasn't solved in our favour here due to our inability to share sensitive information with the forum.
However, it seems you contacted MADRE, an alternative disputes resolution entity. The ADR decided on the subject matter of your complaint and found our actions justified based on money laundering regulations. Despite us not all getting the outcome want with our players of easy game play, win or lose, there's nothing for us to add here that you haven't already received as an official result from the ADR.
very bad casino, I won €150 in a tournament and when they put the money in my account, the conditions were that I should play €7,500 with this money, and when I turned €7,500 from €150, I contacted the agent, how can I not withdraw €1,000, which I played them, I got the answer that the €150 I got from the tournament is worth nothing and that I have to deposit the money, hello. o k I deposited €30 again and the same thing again, the agent asks for money again, I have €800 in my account and they tell me that it will be deleted .. don't play here
Whamoo Casino
Hi Rile15,
I'm sad to hear that your opinion about Whamoo has changed so much from last week when you were very happy after cashing out winnings with ease.
Casinos do things differently, but we make sure we're very clear with our bonus rules and in explaining how wagering works. We know it's not for everyone, but lots of people love it because they have the chance to unlock even more winnings, just by playing how they were going to anyway. You got the €150 Bonus after opting in to our tournament, and a 50x wagering requirement for placing 7th in a 10 cent wager tournament, with uncapped winnings/cash out, we feel is pretty competitive.
I'm sorry you are disappointed with your most recent experience and we would never ask you to deposit money you don't want to. I've checked through all of our conversations and I can't see anyone telling you that the bonus would be deleted, please share this with us in case you contacted us whilst you weren't logged in and I've missed it somehow.
I hope that we can get back on track and would welcome any feedback you have for improvements, and will make sure it gets to the right people.
I look forward to hearing from you and hope that we'll be sailing smooth again soon.
Would have liked to give 5 stars but this casino is far from it. In itself it's ok good deposit methods, large selection of games no restrictions bonuses are ok requirements are unacceptable. I also think it's bad and that's a very important point, that this casino is very stingy. Fun and excitement is not offered, it gets very boring very quickly. I will not recommend the casino to anyone.
Hätte gerne 5 Sterne gegeben, jedoch ist dieses Casino sehr weit entfernt davon. Ansich ist es ok gute Einzahlungsmethoden, große Spieleauswahl keine Einschränkungen Bonis sind ok Anforderungen sind inakzeptabel. Schlecht finde ich auch und das ist ein sehr wichtiger Punkt, dass dieses Casino sehr geizig ist. Spaß und Spannung wird nicht geboten, es wird sehr schnell sehr langweilig. Ich werde das Casino nicht weiter empfehlen.
i like the casino support is friendly verification and withdraw was 2 days money in my bank wil play here more
i like amatic slots and its a honest casino
dont have evolution gaming and play n go
Safety Index explained
Safety Index of Whamoo Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Whamoo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low4.6/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Spinnalot Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Spinnalot Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Spinnalot Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Spinnalot Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
06 Jan 2022
Complaints about related Fruits4Real Casino
(Same affiliate)
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Fruits4Real Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Fruits4Real Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
16 Feb 2022
Complaints about related Westpoint Casino
(Same affiliate)
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
Westpoint Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
Westpoint Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
Westpoint Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
06 May 2022
Complaints about related Omni Slots Casino
(Same affiliate)
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Omni Slots Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Omni Slots Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Omni Slots Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
18 Nov 2022
Show more complaints (+12)
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