Wazamba Casino - Withdrawal of player's winnings has been delayed.

Its my first withdrawal at wazamba casino. Its been 14 days and i haven't received my money. Can you help me?

Dear giwrgoskarydis0,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear giwrgoskarydis0,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Εχουν περάσει 15 με 16 μέρες και ακόμα τίποτα!!

Dear Giwrgoskarydis0,

Could you kindly clarify whether your account has been verified and, if so, since when? Additionally, was your balance accumulated from real money or bonus funds?

If there has been any communication between you and the casino regarding this matter, please forward it to nikolas.b@casino.guru for further review.

I look forward to your response.

Best regards,

Nick

Δεν μου έχει ζητηθεί ταυτοποίηση. Και οχι δεν ηταν χρήματα μπονους. Εχω μιλήσει στο chat μαζι τους και μου ειπαν να περιμενω.

Είστε εδω ;;

Εχουν περάσει 18 μέρες και ακομα τίποτα

Thank you Giwrgoskarydis0 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you giwrgoskarydis0 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Wazamba Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Τα πήρα τα χρήματα μου επιτέλους

Σας ευχαριστώ παρα πολύ για την βοήθεια σας!!!

Dear giwrgoskarydis0,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Peter