The player from Germany deposited money via CashtoCode at a casino, but the funds are stuck in the 'processing' stage and are not being credited to their account. Player reaching out to the casino's live chat multiple times has only resulted in assurances to be patient. The complaint was resolved as the player's deposit got credited.
Wazamba Casino - Player's deposit is stuck in processing.
Amount: €50
Wazamba Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Translation
Hello,
I made a deposit at the mentioned casino yesterday morning via CashtoCode. I immediately paid the money at a gas station and the code was activated. However, it's now stuck in the "processing" stage at Wazamba and is not being credited to my account. I've tried contacting Live Chat multiple times, only to be told to "please be patient," and "it's being checked," etc.
I don't understand why it's not being credited and therefore, I'm asking for a solution! Included in the attachments are the deposit receipts and email correspondence with CashtoCode.
Automatic translation:
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9 months ago
Dear Itsme85,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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9 months ago
Translation
I contacted the payment provider directly and they informed me that they had booked the amount and it is therefore up to the casino that the money is not credited. So far I haven't had any problems with the deposit method. The casino just has to "release" the amount, I just can't understand why that doesn't happen!
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9 months ago
Translation
The complaint can be closed as the casino just released the deposit.
Thanks very much.
Automatic translation:
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9 months ago
Dear Itsme85,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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