The player from Germany is struggling to place a withdrawal request due to allegedly unfinished real money wagering. Player’s complaint has been resolved successfully.
Wazamba Casino - Player is experiencing difficulties withdrawing his winnings.
Amount: €850
Wazamba Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I've been trying to initiate a payout for a few days and every
sometimes this error message appears in the picture. It says that I have to convert every deposit once. Everything understandable. But I think I've been doing this for a long time. Yesterday the support told me there were still 50€ to bet. I then placed it on a game and finished the bet without cashing out. Then wanted to initiate payment today, and the same error message...
now was again from
Support said that I still have 120€ open, although I played over 800€ again today before the message.
I would like to use your help, you could help before!
I hope it clarifies, especially since Wazamba is recommended by you!
I'm happy about quick help 🙂
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1 year ago
Dear MarksonT,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):
It is not unusual for a casino to have this rule. Some casinos require deposit wagering of 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.
Could you please advise how much was your last active deposit?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
my last deposit was €120 according to the casino. I should now use it again, I was told by support.
Yesterday I was informed that it was 50€, so I put 50€ and after that I still couldn't deposit.
Since I only have to set the used one once here, I think that it should normally already be done...
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1 year ago
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here has someone from
Support written that I still have to set the 120€ and then make a "payout request".
also the support left the chat again before my problem was solved.
I hope after the game I can tell you that it worked!
otherwise I want to be intervened, otherwise it is fraud!
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1 year ago
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I did everything the support said I bet 120€ and even more and I still can't pay out my money.
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1 year ago
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Case solved wazamba contacted me personally.
Thanks
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, MarksonT, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
