Wazamba Casino - Player can't access the account or withdraw their winnings.

Good afternoon,

I have registered with Wazamba, entered all my details, and was able to make a deposit of €20. To my surprise, when I attempted to withdraw my €520 in winnings, the screen went blank and I haven't been able to access it since.

I also can't access the chat in order to speak with them or anything.

What can I do to recover my winnings?

Thank you very much.

Dear Mgv20,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Were you able to access the website from a different device?
• Did you complete account verification with the casino?
• Were you able to contact casino support via email at support@wazamba.com ?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas.

Yesterday I was able to access the site and make the withdrawal. But today I get the same error that I attached to you again. I have spoken with them via email and I have sent them a screenshot, waiting for them to answer me! The withdrawal says that it is from 1 to 3 days. I requested it yesterday, it should be in the account tomorrow, we'll see.

Thank you so much

Thanks for the update.

I was able to access the website now. Try accessing the website from a different device or using a different internet browser.

Please keep me informed about any progress regarding your withdrawal. Thanks in advance.

Dear Mgv20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Tomas,

I was able to receive the withdrawal money, but I could never access it from any search engine again.

So I won't play there again.

thank you so much

I understand, thanks for letting me know.

I am glad your withdrawal was received and I wish you'll enjoy your winnings.

I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru