The player from Greece had experienced a significant delay in withdrawal. The casino's live chat had provided no explanation other than advising patience. The player's attempt to reach the casino via email had failed due to a full inbox. After six working days, the player reported that he had received his money. Consequently, we marked the complaint as 'resolved'.
Wazamba Casino - Delay in player's withdrawal process.
Amount: €600
Wazamba Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
My withdrawal has been excessively delayed. The only method of communication with the casino is via live chat, which is unable to provide me with a comprehensive picture of what is happening with my winnings. The only information I have been provided is that there are significant delays and I was advised to exercise further patience, as they cannot specify exactly when my withdrawal will be completed. I tried to communicate via e-mail at support@wazamba.com and received a message stating their inbox is too full to receive my e-mail.
Automatic translation:
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6 months ago
Dear JimmyMJ,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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6 months ago
Translation
Good morning thanks for the interest but I haven't had to verify yet according to the casino also within the terms the estimated time period it takes the finance department to process a withdrawal is one to three days let me be patient and 5 days and a week but it is unacceptable.
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6 months ago
Translation
Guys, the money finally came in after 6 working days
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6 months ago
Dear JimmyMJ,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
