Twin Casino - Player believes that their withdrawal has been delayed.

Hi, I'm having a hard time getting my winnings of 1200 euros because I can't get through the kyc verification, only the bank part remains but I don't get any help from the website, and when you get an answer it's bad and not helping what they're looking for, I've sent in lots of different pictures etc. on the bank part but never get approved

Dear chrvik000,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much for the answer then I know, I will come back if I haven't received the money after these 14 days

Dear chrvik000,

Have you received your withdrawal from the casino yet?

Dear chrvik000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.