The player from Austria has accidentally breached bonus terms by placing single bets greater than €2. After a closer examination, we ended up rejecting this complaint as unjustified.
Tsars Casino - Player has breached the maximum bonus bet.
Amount: €2,400
Tsars Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello I deposited 200 euros at the said casino plus 100% bonus wager 30x d + b (but indicated 25xD + D for first and second deposit with max bet 2) so I started to gamble for a long time nothing ran to 0.8 cents then I changed the stake on 0.4 cent hit just under 400 profit, mountain slowly went up played for a while on 0.8 cents and 1 euro.
At some point win came so that I adjust the stake to max bet whoosh next win 670x then a with 500x at some point I noticed that something was wrong constantly I was logged out and the game sessions broke apprupt again logged into the game the whole thing happened 4 or 5 at some point I probably got double the plus when betting so that I didn't have 2 euros but 2.4 bets when I noticed that about 15 spins were over immediately I changed the bet size back to 2 euros hours later wager from as much as 12,000 euros at 99% and 2400 euros profit then suddenly the balance jumped back on the deposit amount. I wrote to support and told me all the winnings were canceled because I accidentally exceeded the max bet by 40 cents because of the 15 spin. What I of course find ridiculous with such wagers and the number of spins I turned in the entire course, all the wins that were achieved were under max bet, I have to say. Can I claim my winnings somehow, I mean it was not a presumed intention but an oversight and in my eyes a minimal violation where mercy could prevail is not that I turned all over max bet with almost 9600 spins. Can someone help me or advise what or whether I can do something about it at all
Thank you very much and greetings from Austria
Automatic translation:
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3 years ago
Dear Ronny,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked promotions bonus terms and conditions, and this is what I found https://www.tsars.com/en/site/termsAndConditions:
"The maximum bet when having an active bonus is EUR 3 per spin or EUR 0.3 per bet line - unless otherwise specified, please check the bonus terms before making a deposit. Tsars reserves the right to remove your balance if you have played with larger bets than allowed during the bonus wagering process. Max allowed bet with an active Welcome first and second deposit bonus accounts to EUR 2/ CAD 3/ USD 2/ RUB 200/ NOK 20/ NZD 4/ PLN 10. Max allowed bet on other Welcome pack bonuses (3rd, 4th deposits) account to – EUR 5/ CAD 7/ USD 5/ RUB 350/ NOK 50/ NZD 10/ PLN 22. If a player is betting more than allowed per bet with an active bonus, it classifies as bonus abuse."
Since you are aware of placing accidentally several bets over the allowed maximum, could you please advise if you have continued playing after this incident? Have you completed the wagering requirements or the casino has been notified immediately?
We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.
Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hello. I would like to continue playing in the casino because the variety and selection of games simply has a wide range. I have fulfilled the wagering requirements, believe it or not, 12 k wagers with a max bet of 2 euros, I'll add other casinos have a max bet of 5 euros and it is easier to implement such wagers, for this reason I am angry, to be honest, you calculate 12,000 euros / 2 euro spin is 6000 spins that must be made at least to implement such a wager. Unfortunately, I also realized too late that I exceeded the max bet because I assumed it was 3 euros. I fully understand that I made a mistake, but I am of the opinion with such a max bet and such high wager and such a long game session you can get confused human errors stop, but the support of tsars have never made mistakes like that their statements and they hairy on their max bet. I would understand if I made a profit from the spins but not even that all the high winnings are in the context of the max bet where I have a screenshot or if I had constantly spun about max bet, which was never the case except for the accidental spins there on the cell phone . I mean it is a minimal violation of bonus rules because there are other things like bonus hunts and double accounts to get bonuses that are gross violations in my eyes that have to be punished but with 15 spins with 40 cents over max bet this is pure chicane for me where one could have let mercy prevail wasennja now also no 5 euro spins that would have driven the wager ahead faster it was not even willful and intentional because I knew the bonus rules it was just a double click on the smart phone everyone knows typing it when texting how fast you come to other letters than the one you wanted .. basically i'm disappointed that you can't talk to the casino manager or he doesn't want you to have found a mutual solution, so i am believe I will delete my account in this casino.
Automatic translation:
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3 years ago
If you are aware of placing higher bets than the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.
Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.
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3 years ago
Dear Ronny,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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3 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
