Ivana started her career in social work administration with the aim of making the world a better place. As our Casino Analyst, she is now focused on adding new casinos to the Casino Guru site. Ivana ensures that our list is always updated with accurate information to help players make informed gambl...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Ivana F.
Author
Ivana Fabianova
Casino Analyst
Ivana started her career in social work administration with the aim of making the world a better place. As our Casino Analyst, she is now focused on adding new casinos to the Casino Guru site. Ivana ensures that our list is always updated with accurate information to help players make informed gambl...
Topwin.bg Casino was tested by our casino review team. They used our casino review methodology to look at its strong points and the areas that need work. Our team checked the casino's Terms and Conditions, licenses, player complaints, support, and limits. They used these to find out if this casino is safe and honest or a risk to players.
The review data forms the basis for our Safety Index score, which is our way of rating how safe and fair an online casino is. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Topwin.bg Casino scored a Below average Safety Index of 5.0, which makes it a suboptimal option for most players in terms of fairness and safety. Read our Topwin.bg Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index – Topwin.bg Casino fairness and safety
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Topwin.bg Casino review, we extensively examined and analyzed the Terms and Conditions of Topwin.bg Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
Considering our estimates and the factual data we have collected, Topwin.bg Casino appears to be a small to average-sized online casino. This casino has a very high value of denied payouts in player complaints with respect to its size. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we know, no relevant casino blacklists include Topwin.bg Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
Taking into account all factors in our review, Topwin.bg Casino has scored a Safety Index of 5.0, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.
Our Topwin.bg Casino T&Cs review
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Topwin.bg Casino to be mostly fair.
Note: You can see our specific T&Cs findings in detail here.
Player complaints related to Topwin.bg Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 3,975 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
Topwin.bg Casino user feedback and reviews
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
So far, we have received only 2 player reviews of Topwin.bg Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Topwin.bg Casino company data and licenses
Topwin.bg Casino is owned by Golden City 7 AD and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
Topwin.bg Casino has a gambling license in Bulgaria.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Topwin.bg Casino.
Language
Website
Customer support
Live chat
English
Bulgarian
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Topwin.bg Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Topwin.bg Casino to be good.
Casino games and slots available at Topwin.bg Casino
Topwin.bg Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Other card games, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 31 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, BGaming, GameArt, Endorphina, Wazdan, Habanero, Spinomenal, Gaming Corps, Synot Games, Skywind Group, BF Games, Spribe, Kalamba Games, CT Interactive, Reevo, PatePlay, EGT Digital, Mascot Gaming, Hacksaw Gaming, Amusnet.
Bonuses and codes offered by Topwin.bg Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 4 bonuses from Topwin.bg Casino in our database, including:
50 FREE SPINS on Pirots 2
100% up to €1,000 and up to 50 extra spins
Up to 500 EXTRA SPINS (€0.1/each)
100% up to €250 and 100 extra spins
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Golden City 7 AD
Operator
Golden City 7 AD
Established
2024
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Topwin.bg Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small to medium casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
Bulgaria
Verified
Unfair terms and conditions
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
Explore the game selection available at Topwin.bg Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 13
Not Available: 2
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Most popular games
Gates of Olympus
by Pragmatic Play
Sugar Rush
by Pragmatic Play
Sweet Bonanza
by Pragmatic Play
Wanted Dead or a Wild
by Hacksaw Gaming
Book of Shadows
by Nolimit City
Sugar Rush 1000
by Pragmatic Play
Gates of Heaven
by Pragmatic Play
Tombstone RIP
by Nolimit City
Fury of Anubis
by Pragmatic Play
Starlight Princess
by Pragmatic Play
Bigger Bass Bonanza
by Pragmatic Play
Big Bass Bonanza
by Pragmatic Play
Game providers
Show all
(31)
Game providers (31)
Casino Bonuses
Topwin.bg Casino bonuses
Browse all bonuses offered by Topwin.bg Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Topwin.bg Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(14)
Payment methods (14)
Transaction limits
Withdrawal limits
Not limited for EUR
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
EUR
Crypto
Supported crypto currencies.
BTCDOGEETHLTCUSDT
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
2 languages
EnglishBulgarian
All languages (2)
English
Bulgarian
Live chat
Available in
2 languages
EnglishBulgarian
All languages (2)
English
Bulgarian
Customer support:
Available in
2 languages
EnglishBulgarian
All languages (2)
English
Bulgarian
Live chat rating
Good
Average response time: Instant
Based on 3 tests
Date and tester
Response time
Rating
17 Jun 2026
Ivana F.
Instant
Good
09 Jun 2025
Natalia J.
Not measured
Good
23 Sep 2024
Natalia B.
Not measured
Subpar
User reviews
User reviews of Topwin.bg Casino
This is a place to share experience with Topwin.bg Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 2 users
Very positivePositiveNeutralNegativeVery negative
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Casino Guru
We want players to understand gambling.
• 10 months ago
My opinion about Topwin.bg – fraud and unfair practices
I want to share my personal experience with the online casino Topwin.bg to protect other people from disappointments and losses.
On 29.08.2025, I won an amount of about 30,000 - 35,000 BGN on the platform. When I decided to make a withdrawal, the problems began. They demanded various documents from me - ID cards, selfies, bank statements. Each subsequent condition was more absurd than the previous one. Obviously, the goal was to delay the payout as long as possible.
In the end, I received a categorical refusal to pay out, with the excuse that I played from the same IP with my wife. This is a ridiculous and fabricated excuse - households often have shared internet. Moreover - when you deposit money, no one checks your IP address and stops you. There is no "double standard" with payments - they take the money immediately. But when you win - they start making up reasons not to pay you.
After I started researching the topic, I discovered that I was not the only one. There are dozens of complaints from other players on the Internet – about delayed withdrawals, denied bonuses, and arbitrary penalties. This is no longer an isolated case, but a systematic practice of Topwin.bg.
In my opinion, this is a form of deceptive business practice that violates the Consumer Protection Act and the Gambling Act. Customers are easily lured into making deposits, but their winnings are denied with fabricated arguments.
➡️ My conclusion: Topwin.bg is not a reliable online casino. They operate with misleading terms, delay payments, and make excuses not to pay out your winnings.
❌ I do not recommend anyone to register and play on this site. ❌ If you want fair play and security, stay away from them.
Моето мнение за Topwin.bg – измама и нелоялни практики
Искам да споделя личния си опит с онлайн казиното Topwin.bg, за да предпазя и други хора от разочарования и загуби.
На 29.08.2025 г. спечелих сума от около 30 000 – 35 000 лв. в платформата. Когато реших да направя теглене, започнаха проблемите. Изискваха ми различни документи – лични карти, селфита, банкови извлечения. Всяко следващо условие беше по-абсурдно от предишното. Очевидно целта беше да се бави изплащането максимално дълго.
В крайна сметка получих категоричен отказ за изплащане, с оправданието, че съм играл от едно и също IP със съпругата си. Това е нелепо и измислено извинение – в домакинствата често има общ интернет. Освен това – когато депозираш пари, никой не проверява IP адреса ти и не те спира. При плащанията няма „двоен стандарт" – парите ги взимат веднага. Но когато спечелиш – започват измислени причини да не ти платят.
След като започнах да проучвам темата, открих, че не съм единственият. В интернет има десетки оплаквания от други играчи – за бавене на тегления, отказ на бонуси и произволни наказания. Това вече не е отделен случай, а системна практика на Topwin.bg.
Според мен това е форма на измамна търговска практика, която противоречи на Закона за защита на потребителите и на Закона за хазарта. Клиентите се примамват лесно да депозират, но печалбите им се отказват с измислени аргументи.
➡️ Моят извод: Topwin.bg не е надеждно онлайн казино. Работят с подвеждащи условия, бавят плащанията и си търсят оправдания да не изплащат спечеленото.
❌ Не препоръчвам на никого да се регистрира и да играе в този сайт. ❌ Ако искате честна игра и сигурност, стойте далеч от тях.
Extremely slow when it comes to more money, they don't even give it to you
Изключително бавно ако става въпрос за повече пари че даже и не ти ги дават
The biggest cheaters I've ever played with
Най голямите измамници където съм играл
• 1 year ago
I've made my first deposit of 50 BGN and received the bonus for it. While playing their slots I got kicked out a couple of times because I was lucky enough to hit some big wins, which was the first red flag. Somehow managed to wager the bonus and deposit amounts and requested a withdrawal of 1500 BGN which was being "processed" for over 2 days (even though they claim to have instant withdrawals) I've contacted their support team twice, both times ive gotten different withdrawal time-frames. I've kindly asked them to send me the terms and conditions of the withdrawal processing times because on their website they say its instant, however as a reply I've got the answer that they are too busy answering other complaints right now. 3 days later I received an email that my 1500 BGN withdrawal was cancelled and my balance was restored back to the initial deposit amount of 50 BGN. They gave me no actual information on why this happened and I was forced to withdraw my 50 BGN and get my account blocked.
NONE
They Deducted 1500 BGN from me!
Discussion
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