Syndicate Casino - Player dissatisfied with the casino's withdrawal policy.

Diese Casino ist kein seriouse Casino. Die mag Einzahlung aber Auszahlung nicht. Besser Schweizer Casino.

Dear Dian35,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Dian35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Thomas

Ich habe verifizierte Konto. Ich habe leader Auszahlung schon 2mal in meine Konto Spiel bekommen nicht Im Karte. Deswegen spiele weiter oder gecancelled. Aber Heute versuche es wieder aufhebung meines Gewinnes zu haben. Ich hoffe bekomme ich beide 63 euro in Kredit karte und 1300 euro bankkonto. Bis bald

Do I understand correctly the funds you tried to cash out previously were returned to your casino balance?

Have you contacted casino support to advise you about your cashout?

Dear Dian35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.