The player from Switzerland had reported an issue with the casino where she had a verified account and had previously received payouts. However, she recently encountered problems when she tried to withdraw her winnings of 63 euros and 1300 euros. Despite our attempts to gather more information and resolve the issue, the player did not respond to our messages and questions. Consequently, we were unable to investigate further and had to reject the complaint.
Syndicate Casino - Player dissatisfied with the casino's withdrawal policy.
Amount: 150 CHF
Syndicate Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
This casino is not a reputable one. They like deposits but not withdrawals. Better go for a Swiss casino.
Automatic translation:
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1 year ago
Dear Dian35,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Dear Dian35,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hi Thomas
I have verified account. I have already received leader payout twice in my account game not in the card. Therefore continue playing or cancel. But today I'm trying to have my winnings canceled again. I hope I get both 63 euros in credit card and 1300 euros in bank account. See you soon
Automatic translation:
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1 year ago
Do I understand correctly the funds you tried to cash out previously were returned to your casino balance?
Have you contacted casino support to advise you about your cashout?
